Media Button Not working (4 posts)

  1. mharrisr
    Posted 4 years ago #

    I have upgraded to 3.3 to 3.3.1 and noticed Meida button is there but when I click it nothing happens. Also all the images in the previous posts where disappeared and cannot upload new files using Add media button. Can anyone sort this out for me?

  2. esmi
    Forum Moderator
    Posted 4 years ago #

    Have you tried:

    - deactivating all plugins to see if this resolves the problem. If this works, re-activate the plugins one by one until you find the problematic plugin(s).

    - switching to the Twenty Eleven theme to rule out any theme-specific problems.

    - resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    - re-uploading the wp-admin and wp-includes folders from a fresh download of WordPress.

  3. mharrisr
    Posted 4 years ago #

    Yes, when I switch to default theme it works, so how can I fix the theme-specific problem? I'm using this theme:

  4. esmi
    Forum Moderator
    Posted 4 years ago #

    As this is a commercial theme, you need to seek support from the theme's vendors.

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