[resolved] McAfee labeling site " Malicious Downloads" (5 posts)

  1. JoyceD6
    Posted 1 year ago #

    I updated this site: http://uppermarlboromd.gov/ and a regular site user with McAfee on her computer called the office to report that it was telling her “malicious software” or “downloads”, “risky behavior”. I did a search on most of the live testing sites listed here: http://zeltser.com/combating-malicious-software/lookup-malicious-websites.html and they all say the site is safe, except McAfee's sites.

    To remedy the situation, I talked to the user and had her test out a couple of other sites I manage that have similar software (I thought it might be a recent plugin upgrade and one site hadn't been upgraded so she tested it before and after the upgrade - it was safe as were other sites). The site was fine before I updated it so I disabled all new plugins that were different than the sites that tested safe by the user. I made sure all the Wordfence settings were the same as the others. Then I scanned my site with Wordfence, which says it's safe. But McAfee still says High Risk with a Web Category: Malicious Downloads.

    What do I do? I don't want people to be afraid to visit the site.

  2. esmi
    Forum Moderator
    Posted 1 year ago #

  3. Daniel Cid
    Sucuri.net Support
    Posted 1 year ago #

    Try to look for executables or other downloads you might have in there (like .exe, .zip, etc). One of them is likely being flagged by McAfee.


  4. JoyceD6
    Posted 1 year ago #

    My first thought was that it was the settings on Wordfence, that I set it to too high a security, blocking google-look-alike bots and one site seemed to show that it might have been the problem as http://www.isithacked.com had tested the site before I changed the Wordfence settings back to default and it was reporting:
    GoogleBot returned code 530
    Google Chrome returned code 530
    and then changed to 200 after the Wordfence changes.

    Since you suggested I look at the error logs, I found binziptest error and a search told me that was in Updraft Plus, so I removed it. There was one other error and that was due to a blog post URL being too long, so I've now fixed that and everything seems fine, but I'm still blacklisted.

    I put in a ticket to McAfee days ago and haven't heard a thing from them. Any ideas on how I can reach them and get taken off their blacklist?

    Thanks so much for your help!

  5. JoyceD6
    Posted 1 year ago #

    I'm off the blacklist. Thanks for your help.

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