MC4WP Plugin deactivation causing site display problem

  • Resolved josephlevin

    (@josephlevin)


    4 months, 4 weeks ago

    Hello!

    My client was using MailChimp for her email campaigns, but switched to Constant Contact. Her website uses WPForms. She deleted her Mailchimp account, and the WP Dashboard shows that this is the case. I removed the Mailchimp Form field from the form that used it, then integrated Constant Contact into the same form. The form works fine, but if I attempt to deactivate the MC4WP plugin, the site does not display correctly. I don’t have a screenshot of it, but I can describe two unique issues:

    1. The 3 columns shown under the hero image at the top of the page were not displaying.
    2. There was what appeared to be a dark, translucent block overtop of the entire hero image. The hero image was visible, only darker, as if it was beneath a 50% opacity black DIV, or similar.

    I was hoping for some insight as to why the MC4WP deactivation could cause this as it was not longer attached to any WPForms form.

    The site uses elementor for layout, if that helps.

    The site and plugins are also fully updated.

    Thank you for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    4 months, 4 weeks ago

    Hello,

    Thanks for reaching out to us.

    It’s hard to know could cause it. Did your client previously add some custom CSS specific to our plugin? Also, can you disable our plugin and then let us know so we can check the website again?

    Plugin Contributor Lap

    (@lapzor)

    1 month, 3 weeks ago

    As we’ve received no reply for 3 months we will close this thread now.

Viewing 2 replies - 1 through 2 (of 2 total)
  • You must be logged in to reply to this topic.

Tags