Support » Plugin: WooCommerce » MaxMind Geolocation error

  • Resolved Anonymous User 16294805

    (@anonymized-16294805)


    Hi, i created MaxMind Geolocation license key and updated in Woocommerce>Settings>integrations, and when i got to woocomerce shop page i am getting error as Oops! Something went wrong, maps are not loading , please help on this.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Thu P. a11n

    (@thup90)

    Hi there,

    Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

    Thread Starter Anonymous User 16294805

    (@anonymized-16294805)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://sitename.com
    Site address (URL): https://sitename.com
    WC Version: 4.5.2
    REST API Version: ✔ 4.5.2
    WC Blocks Version: ✔ 3.1.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.5.0
    Log Directory Writable: ✔
    WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5.1)
    WP Multisite: –
    WP Memory Limit: 11 TB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: LiteSpeed
    PHP Version: 7.4.9
    PHP Post Max Size: 78 GB
    PHP Time Limit: 300000000
    PHP Max Input Vars: 1000000
    cURL Version: 7.72.0
    OpenSSL/1.1.1g
    
    SUHOSIN Installed: –
    MySQL Version: 5.5.5-10.0.38-MariaDB-cll-lve
    Max Upload Size: 20 GB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
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    WC Database Prefix: wpyk_
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    ### Post Type Counts ###
    
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    customize_changeset: 5
    global_product_addon: 1
    nav_menu_item: 30
    page: 36
    post: 1
    product: 40
    product_variation: 20
    revision: 174
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    um_directory: 1
    um_form: 3
    wccs_showcase: 1
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    wdpsn_single_note: 26
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    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (43) ###
    
    Advanced Custom Fields: Extended: by ACF Extended – 0.8.7.2
    Share Buttons by AddThis: by The AddThis Team – 6.2.6
    Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
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    Dokan Pro: by weDevs – 3.0.8 – Installed version not tested with active version of WooCommerce 4.5.2
    Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
    Instant Indexing: by Rank Math – 1.0.0
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    Indeed Ultimate Affiliate Pro: by WPIndeed Development – 6.6
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    White Label CMS: by www.videousermanuals.com – 2.2.1
    Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
    TeraWallet: by WCBeginner – 1.3.16 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Checkout Field Editor: by WooCommerce – 1.5.36 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Deposits: by Webtomizer – 2.5.38 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Distance Rate Shipping: by Automattic – 1.0.25 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Pre-Orders: by WooCommerce – 1.5.28 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Product Add-ons: by WooCommerce – 3.0.36 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Product Bundles: by SomewhereWarm – 6.3.4 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
    WooCommerce Role Based Methods: by WPBackOffice – 2.4.2 – Installed version not tested with active version of WooCommerce 4.5.2
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    ### Inactive Plugins (0) ###
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: INR (₹)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: bundle (bundle)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    Shop base: #7 - /shop/
    Cart: #8 - /cart/
    Checkout: #9 - /checkout/
    My account: #10 - /my-account/
    Terms and conditions: ❌ Page not set
    
    ### Theme ###
    
    Name: Themify Shoppe
    Version: 1.9.7
    Author URL: https://www.themify.me
    Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
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    themify-shoppe/woocommerce/emails/admin-new-order.php
    themify-shoppe/woocommerce/emails/customer-completed-order.php
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    ### WooCommerce Google Product Feed options ###
    
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    Google merchant centre product review feed: -
    Bing merchant centre feed: -
    Google merchant centre local product inventory feed: -
    Google merchant centre local products feed (legacy): -
    Google merchant centre product inventory feed (legacy): -
    Include variations in feed: Enabled
    Send "item group ID": No
    Debug key: 2042c82b-eac3-46e4-b979-4584ba8a04f2
    
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    Product description: Main product description only (short preferred.)
    Availability: Defaults to "in stock".
    Condition: Defaults to "new".
    Brand: Pre-populates from product product_title.
    Manufacturer Part Number (MPN): Pre-populates from product sku.
    Product Type: Pre-populates from product_cat taxonomy.
    Google Product Category: 
    Tax Category (US stores only): Pre-populates from product tax_class.
    Global Trade Item Number (GTIN): Pre-populates from product sku.
    Size system: Defaults to "US".
    Product highlight(s): 
    Product detail(s): 
    
    ### Product Bundles ###
    
    Database Version: 6.3.4
    Loopback Test: ✔
    Template Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 175
    Oldest: 2020-09-07 19:31:28 +0000
    Newest: 2020-09-24 08:35:12 +0000
    
    Pending: 1
    Oldest: 2020-09-25 08:35:12 +0000
    Newest: 2020-09-25 08:35:12 +0000
    
    
    • This reply was modified 1 year, 9 months ago by Anonymous User 16294805. Reason: to hide site name from google search crawling
    Thread Starter Anonymous User 16294805

    (@anonymized-16294805)

    And also request you to advise on how to mark this System Status Report as private message

    Plugin Support Rynald0s.a11n

    (@rynald0s)

    Automattic Happiness Engineer

    Hi @arjunmpgupta!

    The initial error message you are reporting isn’t coming from the core — there is no such string in our code, so it has to come from some other plugin using a maps
    feature, that aren’t playing nicely with your site.

    Have you followed the correct integration steps and updated your database as per:

    https://docs.woocommerce.com/document/maxmind-geolocation-integration/#section-4

    Furthermore, can you please send me a screenshot of the exact error and where it presents on your site? You can use the free Snipboard.io tool to send the screenshot.

    Cheers!

    Plugin Support Ena P (a11n)

    (@drwpcom)

    Hi @arjunmpgupta. I hope that you’ve been able to resolve this issue. Since we haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘MaxMind Geolocation error’ is closed to new replies.