MaxMind Geolocation error

Resolved Anonymous User 16294805
(@anonymized-16294805)

1 year, 9 months ago

Hi, i created MaxMind Geolocation license key and updated in Woocommerce>Settings>integrations, and when i got to woocomerce shop page i am getting error as Oops! Something went wrong, maps are not loading , please help on this.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Support

(@thup90)

Hi there,

Could you share your System Status Report, it would help us to understand your site setup a bit better. You can find it via WooCommerce > Status. Select Get system report and then Copy for support. Once you’ve done that, paste it here in your reply.

Thread Starter

Anonymous User 16294805

(@anonymized-16294805)

1 year, 9 months ago


### WordPress Environment ###

WordPress address (URL): https://sitename.com
Site address (URL): https://sitename.com
WC Version: 4.5.2
REST API Version: ✔ 4.5.2
WC Blocks Version: ✔ 3.1.0
Action Scheduler Version: ✔ 3.1.6
WC Admin Version: ✔ 1.5.0
Log Directory Writable: ✔
WP Version: ❌ 5.4.2 - There is a newer version of WordPress available (5.5.1)
WP Multisite: –
WP Memory Limit: 11 TB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.4.9
PHP Post Max Size: 78 GB
PHP Time Limit: 300000000
PHP Max Input Vars: 1000000
cURL Version: 7.72.0
OpenSSL/1.1.1g

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.0.38-MariaDB-cll-lve
Max Upload Size: 20 GB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 4.5.2
WC Database Prefix: wpyk_
Total Database Size: 12.82MB
Database Data Size: 11.99MB
Database Index Size: 0.83MB
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wpyk_woo_wallet_transactions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
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### Post Type Counts ###

attachment: 298
customize_changeset: 5
global_product_addon: 1
nav_menu_item: 30
page: 36
post: 1
product: 40
product_variation: 20
revision: 174
shop_coupon: 1
shop_order: 2
tbuilder_layout_part: 1
themify_popup: 1
um_directory: 1
um_form: 3
wccs_showcase: 1
wdpsn_note_types: 1
wdpsn_single_note: 26
wpforms: 1

### Security ###

Secure connection (HTTPS): ✔
Hide errors from visitors: ✔

### Active Plugins (43) ###

Advanced Custom Fields: Extended: by ACF Extended – 0.8.7.2
Share Buttons by AddThis: by The AddThis Team – 6.2.6
Advanced Custom Fields PRO: by Elliot Condon – 5.9.1
Autoptimize: by Frank Goossens (futtta) – 2.7.7
Ban Hammer: by Mika Epstein – 2.6.2
Builder WooCommerce: by Themify – 1.4.4
Coming Soon Page, Under Construction & Maintenance Mode by SeedProd: by SeedProd – 5.1.3
Dokan: by weDevs – 3.0.9 – Installed version not tested with active version of WooCommerce 4.5.2
Dokan Pro: by weDevs – 3.0.8 – Installed version not tested with active version of WooCommerce 4.5.2
Facebook for WooCommerce: by Facebook – 2.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
Instant Indexing: by Rank Math – 1.0.0
Hello Dolly: by Matt Mullenweg – 1.7.2
Indeed Ultimate Affiliate Pro: by WPIndeed Development – 6.6
Instant Images: by Darren Cooney – 4.3.5
Jetpack by WordPress.com: by Automattic – 8.9.1
Rank Math SEO: by Rank Math – 1.0.47.1
Simple Google reCAPTCHA: by Michal Novák – 3.7
Super Notes: by We Do Plugins – 1.2.1
Themify Popup: by Themify – 1.2.0
Themify - WooCommerce Product Filter: by Themify – 1.3.1
Ultimate Member: by Ultimate Member – 2.1.9
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.16.29

User Role Editor: by Vladimir Garagulya – 4.56.1
User Switching: by John Blackbourn & contributors – 1.5.6
WooCommerce Category Showcase: by PluginEver – 1.1.3 – Installed version not tested with active version of WooCommerce 4.5.2
White Label CMS: by www.videousermanuals.com – 2.2.1
Widget Shortcode: by Hassan Derakhshandeh – 0.3.5
TeraWallet: by WCBeginner – 1.3.16 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Checkout Field Editor: by WooCommerce – 1.5.36 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Deposits: by Webtomizer – 2.5.38 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Distance Rate Shipping: by Automattic – 1.0.25 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Pre-Orders: by WooCommerce – 1.5.28 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Product Add-ons: by WooCommerce – 3.0.36 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Product Bundles: by SomewhereWarm – 6.3.4 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Google Product Feed: by Ademti Software Ltd. – 9.0.1 – Installed version not tested with active version of WooCommerce 4.5.2
WOOF - WooCommerce Products Filter: by realmag777 – 1.2.4.1 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Role Based Methods: by WPBackOffice – 2.4.2 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Services: by Automattic – 1.24.3 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Shipping Per Product v2: by WooCommerce – 2.3.10 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce Wholesale Prices: by Rymera Web Co – 1.11.11 – Installed version not tested with active version of WooCommerce 4.5.2
WooCommerce: by Automattic – 4.5.2
WPForms Lite: by WPForms – 1.6.2.3
WPS Hide Login: by WPServeur
NicolasKulka
tabrisrp – 1.5.6

### Inactive Plugins (0) ###

### Settings ###

API Enabled: –
Force SSL: –
Currency: INR (₹)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: ❌ Page not set

### Theme ###

Name: Themify Shoppe
Version: 1.9.7
Author URL: https://www.themify.me
Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ✔

### Templates ###

Overrides: themify-shoppe/woocommerce/content-product.php
themify-shoppe/woocommerce/emails/admin-cancelled-order.php
themify-shoppe/woocommerce/emails/admin-new-order.php
themify-shoppe/woocommerce/emails/customer-completed-order.php
themify-shoppe/woocommerce/emails/customer-invoice.php
themify-shoppe/woocommerce/emails/customer-new-account.php
themify-shoppe/woocommerce/emails/customer-note.php
themify-shoppe/woocommerce/emails/customer-on-hold-order.php
themify-shoppe/woocommerce/emails/customer-processing-order.php
themify-shoppe/woocommerce/emails/customer-refunded-order.php
themify-shoppe/woocommerce/emails/customer-reset-password.php
themify-shoppe/global/breadcrumb.php
themify-shoppe/loop/loop-start.php
themify-shoppe/loop/result-count.php
themify-shoppe/woocommerce/single-product/meta.php
themify-shoppe/single-product/related.php

### WooCommerce Google Product Feed options ###

Google merchant centre product feed: Enabled
Google merchant centre product review feed: -
Bing merchant centre feed: -
Google merchant centre local product inventory feed: -
Google merchant centre local products feed (legacy): -
Google merchant centre product inventory feed (legacy): -
Include variations in feed: Enabled
Send "item group ID": No
Debug key: 2042c82b-eac3-46e4-b979-4584ba8a04f2

### WooCommerce Google Product Feed fields ###

Product description: Main product description only (short preferred.)
Availability: Defaults to "in stock".
Condition: Defaults to "new".
Brand: Pre-populates from product product_title.
Manufacturer Part Number (MPN): Pre-populates from product sku.
Product Type: Pre-populates from product_cat taxonomy.
Google Product Category: 
Tax Category (US stores only): Pre-populates from product tax_class.
Global Trade Item Number (GTIN): Pre-populates from product sku.
Size system: Defaults to "US".
Product highlight(s): 
Product detail(s): 

### Product Bundles ###

Database Version: 6.3.4
Loopback Test: ✔
Template Overrides: –

### Action Scheduler ###

Complete: 175
Oldest: 2020-09-07 19:31:28 +0000
Newest: 2020-09-24 08:35:12 +0000

Pending: 1
Oldest: 2020-09-25 08:35:12 +0000
Newest: 2020-09-25 08:35:12 +0000

This reply was modified 1 year, 9 months ago by Anonymous User 16294805. Reason: to hide site name from google search crawling

Thread Starter

Anonymous User 16294805

(@anonymized-16294805)

1 year, 9 months ago

And also request you to advise on how to mark this System Status Report as private message

Plugin Support

Rynald0s.a11n

(@rynald0s)

Automattic Happiness Engineer

1 year, 8 months ago

Hi @arjunmpgupta!

The initial error message you are reporting isn’t coming from the core — there is no such string in our code, so it has to come from some other plugin using a maps
feature, that aren’t playing nicely with your site.

Have you followed the correct integration steps and updated your database as per:

https://docs.woocommerce.com/document/maxmind-geolocation-integration/#section-4

Furthermore, can you please send me a screenshot of the exact error and where it presents on your site? You can use the free Snipboard.io tool to send the screenshot.

Cheers!

Plugin Support

Ena P (a11n)

(@drwpcom)

1 year, 8 months ago

Hi @arjunmpgupta. I hope that you’ve been able to resolve this issue. Since we haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘MaxMind Geolocation error’ is closed to new replies.

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