• Hello there,

    I’d love to know if anyone had this issue.

    During the same day, if “max reservation” is enable, suddenly user is not able to select any time slot (all times are grey and not selectable). This happens even if maximum number of reservation and maximum number of people is not reached. Issue still happens even if I set maximum number of reservation and people to 100 (max value).

    Max reservation works if user tries to select a time slot for the day after, even if there are others reservations (all calculations are correct). But can happen that during the current day, at some point, time slots are not selectable anymore.

    Furthermore, I noticed that inside “Reservation” wordpress page, number of listed reservations are different from number under “All” voice tab. Basically system reveals more reservations than the actual number (there are not pending, closed or deleted reservation).

    Please see this video in order to understand the problem.

    I already tried to:

    – Delete all reservation closed and empty the trash;
    – Tweak value of max dinner length, max reservation, max people.. (problem happens only when “enable max reservation” is checked);
    – Clean cache;
    – Update the plugin;
    – Change browser.

    Anyone can help?

    • This topic was modified 3 years, 9 months ago by mois23.
    • This topic was modified 3 years, 9 months ago by mois23.
    • This topic was modified 3 years, 9 months ago by mois23.

    The page I need help with: [log in to see the link]

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  • Thread Starter mois23

    (@mois23)

    There is another problem.

    Even if Last Minute Reservation is set to “At least 4 hours in advance”, user is able to select time until last minute.

    Example. Day filters are 1:00 pm, 2:00pm, 3:00pm, 4:00pm. Even If it’s 1:30pm, user is able to select 2:00pm, 3:00pm, 4:00pm, but he shouldn’t able to.

    Am I doing something wrong?

    How I can completely uninstall the plugin and install it again and Clean all MySql database?

    It’s really frustrating.

    Plugin Support jaysupport

    (@jaysupport)

    Hi mois,

    Thank you for the detailed explanation of the issue you are facing. The max reservation features are actually part of the premium version of the plugin. The WordPress.org forums are meant for questions about the free version of this software. As such, please contact us directly by email or visit our website (https://www.fivestarplugins.com/), and we’d be happy to assist you in using the premium version and with getting this issue resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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