Support » Plugin: Facebook for WooCommerce » Mauvaise synchronisation à la boutique Facebook

  • Resolved sallycoh

    (@sallycoh)


    Hello,

    I have a problem with the Facebook for woocommerce plugin.
    I only have 7 out of 20 products that synchronized, automatic synchronization no longer works can you help me?

    Thank you

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support Julie Martin

    (@julieskyverge)

    Hi and bonjour, @sallycoh! (Si vous préférez communiquer en français, s’il-vous-plaît, faites-moi savoir.)

    Would you please be able to paste your system status here so I can get a better idea of what might be going on? You can grab it by going to:

    WooCommerce > Status and clicking on Get system report.

    Merci, thank you!

    Julie 🙂
    SkyVerge

    Thread Starter sallycoh

    (@sallycoh)

    Bonjour,

    Voici le rapport :

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://dylanparienty.com
    Site address (URL): https://dylanparienty.com
    WC Version: 4.6.1
    REST API Version: ✔ 4.6.1
    WC Blocks Version: ✔ 3.4.0
    Action Scheduler Version: ✔ 3.1.6
    WC Admin Version: ✔ 1.6.2
    Log Directory Writable: ✔
    WP Version: 5.5.3
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: –
    WP Cron: ✔
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.3.23
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.73.0
    OpenSSL/1.1.1h
    
    SUHOSIN Installed: –
    MySQL Version: 5.6.41-84.1
    Max Upload Size: 256 MB
    Default Timezone is UTC: ✔
    fsockopen/cURL: ✔
    SoapClient: ✔
    DOMDocument: ✔
    GZip: ✔
    Multibyte String: ✔
    Remote Post: ✔
    Remote Get: ✔
    
    ### Database ###
    
    WC Database Version: 4.6.1
    WC Database Prefix: e20_
    Total Database Size: 25.78MB
    Database Data Size: 22.92MB
    Database Index Size: 2.86MB
    e20_woocommerce_sessions: Data: 0.03MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_tax_rates: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_actionscheduler_actions: Data: 1.81MB + Index: 0.48MB + Engine MyISAM
    e20_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_actionscheduler_logs: Data: 3.34MB + Index: 0.61MB + Engine MyISAM
    e20_aelia_dismissed_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_aelia_exchange_rates_history: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_bw_pricing_items: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_cf_forms: Data: 0.39MB + Index: 0.00MB + Engine MyISAM
    e20_cf_form_entries: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_cf_form_entry_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_cf_form_entry_values: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    e20_cf_pro_messages: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_cf_queue_failures: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_cf_queue_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_commentmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_comments: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_defender_lockout: Data: 0.09MB + Index: 0.03MB + Engine MyISAM
    e20_defender_lockout_log: Data: 0.46MB + Index: 0.02MB + Engine MyISAM
    e20_et_social_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_mailchimp_carts: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_mailchimp_jobs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_options: Data: 5.09MB + Index: 0.25MB + Engine MyISAM
    e20_postmeta: Data: 5.46MB + Index: 0.88MB + Engine MyISAM
    e20_posts: Data: 5.11MB + Index: 0.13MB + Engine MyISAM
    e20_pv_commission: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_rank_math_404_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
    e20_rank_math_analytics_objects: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
    e20_rank_math_internal_links: Data: 0.02MB + Index: 0.01MB + Engine MyISAM
    e20_rank_math_internal_meta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    e20_rank_math_redirections: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_rank_math_redirections_cache: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_rank_math_sc_analytics: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    e20_smush_dir_images: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_termmeta: Data: 0.03MB + Index: 0.02MB + Engine MyISAM
    e20_terms: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
    e20_term_relationships: Data: 0.04MB + Index: 0.08MB + Engine MyISAM
    e20_term_taxonomy: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
    e20_tg_item_elements: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_tg_item_skins: Data: 0.74MB + Index: 0.01MB + Engine MyISAM
    e20_ulisting_attribute: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_attribute_relationsh_meta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_ulisting_attribute_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_listing_attribute_relationships: Data: 0.04MB + Index: 0.02MB + Engine MyISAM
    e20_ulisting_listing_plan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_listing_type_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_listing_user_relations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_page_statistics: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_page_statistics_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_payment: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_payment_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_search: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_user_plan: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_ulisting_user_plan_meta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_um_metadata: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_usermeta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    e20_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_wcfm_membership_subscription: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_admin_notes: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
    e20_wc_admin_note_actions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_customer_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_product_meta_lookup: Data: 0.03MB + Index: 0.04MB + Engine MyISAM
    e20_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
    e20_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
    e20_yoast_seo_links: Data: 0.03MB + Index: 0.01MB + Engine MyISAM
    e20_yoast_seo_meta: Data: 0.02MB + Index: 0.02MB + Engine MyISAM
    
    ### Post Type Counts ###
    
    acf-field: 3
    acf-field-group: 1
    attachment: 466
    custom_css: 2
    et_body_layout: 9
    et_footer_layout: 1
    et_pb_layout: 7
    et_template: 26
    et_theme_builder: 1
    listing: 13
    listing_type: 1
    mc4wp-form: 1
    nav_menu_item: 25
    oembed_cache: 5
    page: 36
    post: 7
    product: 108
    product_variation: 331
    revision: 263
    stores: 29
    the_grid: 7
    um_directory: 1
    um_form: 3
    wdf_scan: 1
    wphb_minify_group: 38
    
    ### Security ###
    
    Secure connection (HTTPS): ✔
    Hide errors from visitors: ✔
    
    ### Active Plugins (24) ###
    
    Redux: by Redux.io + Dovy Paukstys – 4.1.23
    Automated DHL Express Shipping: by HITStacks – 2.9.3 – Installed version not tested with active version of WooCommerce 4.6.1
    AddToAny Share Buttons: by AddToAny – 1.7.42
    Advanced Custom Fields: by Elliot Condon – 5.9.1
    Caldera Forms: by Caldera Forms – 1.9.2
    Child Theme Configurator: by Lilaea Media – 2.5.6
    Cookie Notice: by dFactory – 1.3.2
    Defender: by WPMU DEV – 2.3.2
    Facebook for WooCommerce: by Facebook – 2.1.3
    Flexible Shipping: by WP Desk – 3.16.0
    Health Check & Troubleshooting: by The WordPress.org community – 1.4.5
    Hummingbird: by WPMU DEV – 2.6.2
    MC4WP: Mailchimp for WordPress: by ibericode – 4.8.1
    Salt Shaker: by Nagdy – 1.2.7
    Rank Math SEO: by Rank Math – 1.0.51
    WooCommerce Side Cart: by XootiX – 2.1 – Installed version not tested with active version of WooCommerce 4.6.1
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    The Grid: by Themeone – 2.7.8
    UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 1.16.34
    
    User Menus: by Code Atlantic – 1.2.4
    Green Invoice for WooCommerce: by Green Invoice – 1.0.2 – Installed version not tested with active version of WooCommerce 4.6.1
    WooCommerce: by Automattic – 4.6.1
    WordPress Store Locator: by weLaunch – 1.10.6
    Smush: by WPMU DEV – 3.7.1
    
    ### Inactive Plugins (1) ###
    
    Divi Coming Soon: by Divi Life — Tim Strifler – 1.0.1
    
    ### Dropin Plugins (1) ###
    
    advanced-cache.php: advanced-cache.php
    
    ### Must Use Plugins (5) ###
    
    Elementor Safe Mode: by Elementor.com – 1.0.0
    Endurance Browser Cache: by Mike Hansen – 0.4
    Endurance Page Cache: by Mike Hansen – 2.0.4
    Endurance PHP Edge: by Mike Hansen – 0.2
    SSO: by Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: ✔
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: ✔
    
    ### WC Pages ###
    
    Shop base: #841 - /collections/luxury-apparel/l21/
    Cart: #3348 - /cart/
    Checkout: #3174 - /checkout/
    My account: #3369 - /my-account/
    Terms and conditions: #4003 - /terms/
    
    ### Theme ###
    
    Name: Dylan Parienty
    Version: 4.0.9.1577025450
    Author URL: 
    Child Theme: ✔
    Parent Theme Name: Divi
    Parent Theme Version: 4.6.6
    Parent Theme Author URL: http://www.elegantthemes.com
    WooCommerce Support: ✔
    
    ### Templates ###
    
    Overrides: –
    
    ### Action Scheduler ###
    
    Complete: 2,590
    Oldest: 2020-10-22 01:33:49 +0300
    Newest: 2020-11-02 02:27:28 +0200
    
    Failed: 2,306
    Oldest: 2020-10-28 16:54:38 +0200
    Newest: 2020-11-03 22:16:31 +0200
    
    Pending: 2
    Oldest: 2020-11-03 22:16:36 +0200
    Newest: 2020-11-09 02:10:14 +0200
    
    

    Merci d’avance,

    Plugin Support Julie Martin

    (@julieskyverge)

    Bonjour @sallycoh!

    Merci pour le rapport, c’est apprécié. 🙂

    Pouvez-vous me dire, s’il-vous-plaît, si vous avez mis à jour l’extension un moment donné, ou est-ce que c’est la première fois que vous utilisez notre extension? J’aimerais savoir parce que c’est possible que la synchronisation essaye d’utiliser une ancienne méthode.

    Merci pour tous autres détails!

    Julie 🙂
    SkyVerge

    Thread Starter sallycoh

    (@sallycoh)

    Bonjour,

    Oui l’extension a été mis à jour 1 ou 2 fois

    Plugin Support Julie Martin

    (@julieskyverge)

    Bonjour @sallycoh,

    Merci pour votre réponse!

    Pouviez-vous, s’il-vous-plaît, activer le mode debug dans l’extension? Il se trouve sur la page de configuration de l’extension.

    Le fichier journal se trouve ici:

    WooCommerce > État > Journal

    Pouviez-vous, s’il-vous-plaît, copier-coller le fichier journal ici pour qu’on puisse voir ce qui arrive, au juste?

    Merci!

    Julie 🙂
    SkyVerge

    Plugin Support Marcus, SkyVerge Support

    (@marcusskyverge)

    Hey @sallycoh ,

    It has been a while since we heard from you, so I’m going to mark this topic as resolved. If you’re still experiencing issues and haven’t already reached out to us directly, please take a look at our documentation for more information and create a new thread if you have further questions.

    Thanks,
    Marcus

    Bonjour,

    Je pense avoir le même soucis. Depuis une dizaine de jours, je remarque que la mise à jour de mes produits, l’ajout de nouveaux produits et l’évolution du stock n’est plus synchronisé avec ma boutique Facebook.
    J’ai essayé plein de chose, passé pleeeeiiiin d’heures dessus et j’en peux plus. Aidez-moi svp 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

    Plugin Support Julie Martin

    (@julieskyverge)

    Bonjour @antoine74,

    Pour suivre les règles du forum, pouviez-vous, s’il-vous-plaît commencer votre propre sujet?

    Je vous remercie!

    Julie 🙂
    SkyVerge

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Mauvaise synchronisation à la boutique Facebook’ is closed to new replies.