Support » Plugin: Hustle - Pop-Ups, Slide-ins and Email Opt-ins » Mautic “No audience list defined for this account”

  • Greetings,

    I recently set up a Mautic instance in the hopes of taking my email delivery out of the hands of third parties, and found your plugin to facilitate the collection of email addresses on my site.

    However, when I attempt to create a new embed and “Fetch Lists” I get the error “No audience list defined for this account. Please double check your settings are okay.”

    I’ve done a bit of troubleshooting on this, and sadly the error message seems quite unspecific, as I realized this same exact error comes up even if I put in the wrong URL/user name/password.

    Please consider this both a support request and feature suggestion. If I give you wrong credentials, it should give me a message saying so.

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  • Plugin Support Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    Hello there @chriscantwell,
    hope you’re doing well today! 🙂

    Can you please ensure that you enable API and HTTP Basic Auth in your Mautic configuration API settings.
    https://monosnap.com/file/7AQXSjZjE8u9940Wob4L8ePmVuiQJc

    Your Mautic installation URL should also start with either http or https.

    Please consider this both a support request and feature suggestion. If I give you wrong credentials, it should give me a message saying so.

    Appreciate the feedback on this, I’ve already shared this with our developers and designers.

    Warm regards,
    Dimitris

    Any more action on this? I am getting the same error, but it is on WP 5.2, and the plugin is listed as untested.

Viewing 2 replies - 1 through 2 (of 2 total)
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