• Resolved supersu738

    (@supersu738)


    After the recent update, matomo has stopped working, it shows a blank page when I go to reports, no reports are shown there except the matomo button and UI.

    When I go to diagonistics -> System reports, I see the following things:
    1) Max Packet Size warning It is recommended to configure a ‘max_allowed_packet’ size in your MySQL database of at least 64MB. Configured is currently 16MB.

    2) Proxy header HTTP_X_REAL_IP A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/

    3) Proxy header HTTP_X_FORWARDED_FOR A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. Learn more: https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/

    I tried troubleshooting and when I click on Archive reports this is the error I receive:

    Matomo Archive Warnings: 'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=day&date=2021-07-15&format=json&trigger=archivephp: \'Connection refused
    {"idarchives":[31],"nb_visits":"2"}\''
    'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=week&date=2021-07-12&format=json&trigger=archivephp: \'Connection refused
    {"idarchives":[36],"nb_visits":2}\''
    'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=month&date=2021-07-01&format=json&trigger=archivephp: \'Connection refused
    {"idarchives":[41],"nb_visits":2}\''
    'Error unserializing the following response from ?module=API&method=CoreAdminHome.archiveReports&idSite=1&period=year&date=2021-01-01&format=json&trigger=archivephp: \'Connection refused
    {"idarchives":[11],"nb_visits":2}\''
    '4 total errors during this script execution, please investigate and try and fix these errors.'
    '4 total errors during this script execution, please investigate and try and fix these errors.'

    I am on a UBUNTU-Lightspeed server, Using Cloudflare, and Quick.cloud.

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Viewing 3 replies - 1 through 3 (of 3 total)
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