Title: matomo error
Last modified: May 29, 2023

---

# matomo error

 *  Resolved [xrm44](https://wordpress.org/support/users/xrm44/)
 * (@xrm44)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/)
 * i have an issue with these errors
 * PHP cli Version:Your PHP cli version is not compatible with the [Matomo requirements](https://matomo.org/faq/on-premise/matomo-requirements/).
   Please upgrade your PHP cli version, otherwise, you might have some archiving
   errors
 * MySQLi support: missing Your PHP cli does not load the MySQLi extension. You 
   might have archiving problems in Matomo but also others problems in your WordPress
   cron tasks. You should enable this extension
 * all php current and sql had my hosting company check tried what was on this forum
   and still having a same problem it seems to be the plugin causing the issue

Viewing 12 replies - 1 through 12 (of 12 total)

 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16781458)
 * Hi [@xrm44](https://wordpress.org/support/users/xrm44/) There are several options
   to fix this issue. Kindly check this link for more insight: [https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712](https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712)
 *  [pumpi](https://wordpress.org/support/users/pumpi/)
 * (@pumpi)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16785299)
 * I have the same error with the right PHP version and active mysqli.
   I have debugged
   this and get an error in shell_exex on the test. It sounds that the hoster don’t
   give access to the grep binary
 *     ```wp-block-code
       string(49) "/usr/bin/php -q -v | grep built | cut -d " " -f 2"
       array(0) {
       }
   
       string(32) "/usr/bin/php -q -m | grep mysqli"
       array(1) {
         [0]=>
         string(32) "sh: /bin/grep: Permission denied"
       }
       ```
   
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16796433)
 * Hello [@pumpi](https://wordpress.org/support/users/pumpi/). If it didn’t give
   you access, please try to contact your server hosting provider as they might 
   be able to help.
   On the other note, you can:
    - Disable the async mode by editing your wp-config.php file:
       * Either by enabling the WP_DEBUG mode:` if (!defined('WP_DEBUG')) {define('
         WP_DEBUG", true);}`
       * Or by forcing the the async mode by adding: `if (!defined('MATOMO_SUPPORT_ASYNC_ARCHIVING')){
         define('MATOMO_SUPPORT_ASYNC_ARCHIVING', false); }`
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16796438)
 * Hey [@xrm44](https://wordpress.org/support/users/xrm44/) . I just want to check
   if you have you already had a look at our last comment or maybe any question 
   about it?
 *  Thread Starter [xrm44](https://wordpress.org/support/users/xrm44/)
 * (@xrm44)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16796501)
 * Still having same issue is there a work around or is there another way to use
   Matomo with out that .
 *  Thread Starter [xrm44](https://wordpress.org/support/users/xrm44/)
 * (@xrm44)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16796789)
 * Still having same issue is there a work around or is there another way to use
   Matomo with out that .
    -  This reply was modified 2 years, 11 months ago by [xrm44](https://wordpress.org/support/users/xrm44/).
 *  [pumpi](https://wordpress.org/support/users/pumpi/)
 * (@pumpi)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16796796)
 * [@emermatomo](https://wordpress.org/support/users/emermatomo/) the hoster tells
   me that the access to grep by security reason is disabled but the async archive
   is running. Only the test for PHP version and mysqli fails. I ignore this error,
   but I think there must be a better way to test the availability of mysqli and
   the right PHP version.
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16799187)
 * [@xrm44](https://wordpress.org/support/users/xrm44/) [@pumpi](https://wordpress.org/support/users/pumpi/)
   I do apologize for the inconvenience as we have already exhausted all the possible
   solution to fix the issue. Since the issue is still not fixed, kindly create 
   a bug report on this link [https://github.com/matomo-org/matomo-for-wordpress/issues](https://github.com/matomo-org/matomo-for-wordpress/issues)
   so our developers can check further and provide solution on the upcoming updates.
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16810743)
 * I just want to follow up if you have a created a bug report on Github?
 *  Thread Starter [xrm44](https://wordpress.org/support/users/xrm44/)
 * (@xrm44)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16810770)
 * not yet but I’ve used matomo for a long time it’s great product.But this is the
   first time I used the plugin it shows the 2 errors but it seems to be functioning
   so not sure why it keeps saying that even though it has the right requirement
   and on my server hosting everything seems to be correct. So that’s why I asked
   is that really necessary to make matomo work correctly or is there a bypass that
   can be used
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 11 months ago](https://wordpress.org/support/topic/matomo-error/#post-16823097)
 * In the meantime, kindly add additional details on the Github repository: [https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712](https://github.com/matomo-org/matomo-for-wordpress/issues/647#issuecomment-1409284712)
   
   I have checked this with our devs and we’ll try to find a fix this week and release
   a new plug in version early next week.In the meantime, it seems you are using
   PHP 7.3, you can safely ignore this warning.
 *  Plugin Support [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * (@emermatomo)
 * [2 years, 10 months ago](https://wordpress.org/support/topic/matomo-error/#post-16853458)
 * Hi @xrm44 As we didn’t receive a response after 1 week, we’re marking this issue
   as resolved. If something is not working, feel free to leave a comment and we’d
   be happy to assist.

Viewing 12 replies - 1 through 12 (of 12 total)

The topic ‘matomo error’ is closed to new replies.

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 * 12 replies
 * 3 participants
 * Last reply from: [emermatomo](https://wordpress.org/support/users/emermatomo/)
 * Last activity: [2 years, 10 months ago](https://wordpress.org/support/topic/matomo-error/#post-16853458)
 * Status: resolved