Title: Matomo Console not loading
Last modified: April 5, 2020

---

# Matomo Console not loading

 *  Resolved [fabhack](https://wordpress.org/support/users/fabhack/)
 * (@fabhack)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/matomo-console-not-loading/)
 * Hi,
 * I installed your plugin and it works find in the WordPress dashboard, but when
   I change to the matomo dashboard I get a blank page with some console errors (
   [Screenshot](https://www.bilder-upload.eu/bild-c567f8-1586083096.png.html)).
 * I installed the same site with same the plugins on another server and there it’s
   working perfectly. Are there some requierements for the server that the matomo
   dashboard will work?

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Findus23](https://wordpress.org/support/users/findus23/)
 * (@findus23)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/matomo-console-not-loading/#post-12629961)
 * Hi,
 * Can you check the network tab of your browser developer tools?
 * It seems like some .html files like `plugins/CoreHome/angularjs/quick-access/
   quick-access.directive.html` are not loading correctly. Do you by chance have
   any rules (maybe created by some security plugin) that disallow requests to .
   html files?
 *  Thread Starter [fabhack](https://wordpress.org/support/users/fabhack/)
 * (@fabhack)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/matomo-console-not-loading/#post-12630302)
 * Thank you for your reply. I found the file in the network tab. It has the status
   code 301 moved Permanently, maybe that’s an hint?
 * I use a security plugin and I already deactivated it but no success.
 * EDIT: I get it. It was in my htaccess. There I added a rule for redirecting all.
   html files (because of the old homepage) to the frontpage. When I remove this
   rule, the matomo dashboard works fine!
    -  This reply was modified 6 years, 1 month ago by [fabhack](https://wordpress.org/support/users/fabhack/).
 *  [Findus23](https://wordpress.org/support/users/findus23/)
 * (@findus23)
 * [6 years, 1 month ago](https://wordpress.org/support/topic/matomo-console-not-loading/#post-12630336)
 * Hi,
 * In that case look through your .htaccess files (ideally in all parent directories
   of this file) and try to find the rule that redirects this request. Maybe the
   apache log shows something helpful.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Matomo Console not loading’ is closed to new replies.

 * ![](https://ps.w.org/matomo/assets/icon-256x256.png?rev=2309115)
 * [Matomo Analytics - Powerful, Privacy-First Insights for WordPress](https://wordpress.org/plugins/matomo/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/matomo/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/matomo/)
 * [Active Topics](https://wordpress.org/support/plugin/matomo/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/matomo/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/matomo/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Findus23](https://wordpress.org/support/users/findus23/)
 * Last activity: [6 years, 1 month ago](https://wordpress.org/support/topic/matomo-console-not-loading/#post-12630336)
 * Status: resolved