Title: Matomo analytics compatibility
Last modified: March 11, 2021

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# Matomo analytics compatibility

 *  [tom coady](https://wordpress.org/support/users/tomcoady/)
 * (@tomcoady)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/matomo-analytics-compatibility/)
 * I recently noticed my matomo analytics stopped working after activating iThemes
   security and can guess the reason for this but I can’t find the setting which
   is preventing access to /plugins/matomo. I hope this extract from the error log
   will allow someone to point me in the right direction:
 * `error.log.2021-03-10:[Wed Mar 10 01:17:19.403778 2021] [fcgid:warn] [pid 660:
   tid 140133491791616] [client 2a01:4b00:9609:f300:b1b2:23bb:5c56:c65f:9188] mod_fcgid:
   stderr: Error in Matomo: This user has super user access. For embedding widgets
   super user token auths are not allowed. See our faq for more information., referer:
   https://www.chocolatedetective.co.uk/wp-content/plugins/matomo/app/index.php?
   module=CoreHome&action=index&idSite=1&period=day&date=yesterda`
 * also:
 * `access.log.2021-03-10:40.77.190.136 - - [10/Mar/2021:20:12:18 -0800] "GET /wp-
   json/matomo/v1/hit/?action_name=Grenada%20Special%20Cuv%C3%A9e%2085%25%20Broken%
   20Dark%20Chocolate%2070g%20%E2%80%93%20The%20Chocolate%20Detective&idsite=1&rec
   =1&r=831440&h=20&m=12&s=16&url=https%3A%2F%2Fwww.chocolatedetective.co.uk%2Fproduct%
   2Fgrenada-special-cuvee-85-broken-dark-chocolate-70g%2F&_id=3f21669a116764c9&
   _idn=1&_refts=0&send_image=0&cookie=1&res=800x600&pv_id=F1JpKs&pf_net=0&pf_srv
   =194&pf_tfr=0&pf_dm1=5663 HTTP/1.1" 403 66416 "-" "Mozilla/5.0 (Windows NT 6.1;
   WOW64) AppleWebKit/534+ (KHTML, like Gecko) BingPreview/1.0b"`
    -  This topic was modified 5 years, 2 months ago by [tom coady](https://wordpress.org/support/users/tomcoady/).
    -  This topic was modified 5 years, 2 months ago by [tom coady](https://wordpress.org/support/users/tomcoady/).
    -  This topic was modified 5 years, 2 months ago by [tom coady](https://wordpress.org/support/users/tomcoady/).

Viewing 1 replies (of 1 total)

 *  [nlpro](https://wordpress.org/support/users/nlpro/)
 * (@nlpro)
 * [5 years, 2 months ago](https://wordpress.org/support/topic/matomo-analytics-compatibility/#post-14166053)
 * The error didn’t ring a bell …
 * … but when I saw the length of the GET request url that is being blocked (403),
   I guess the culprit might be the **Long URL Strings** setting in the **System
   Tweaks** module (That is, if it’s currently enabled).
 * Additionally at the top of the **System Tweaks** settings page it says:
 * > These are advanced settings that may be utilized to further strengthen the 
   > security of your WordPress site.
   > Note: These settings are listed as advanced because they block common forms
   > of attacks but they can also block legitimate plugins and themes that rely 
   > on the same techniques. When activating the settings below, we recommend enabling
   > them one by one to test that everything on your site is still working as expected.
   > Remember, some of these settings might conflict with other plugins or themes,
   > so test your site after enabling each setting.
 * If disabling the **Long URL Strings** setting does not help but there are other
   settings enabled in the same module try and disable the module.
 * To prevent any confusion, I’m not iThemes.
    -  This reply was modified 5 years, 2 months ago by [nlpro](https://wordpress.org/support/users/nlpro/).
    -  This reply was modified 5 years, 2 months ago by [nlpro](https://wordpress.org/support/users/nlpro/).

Viewing 1 replies (of 1 total)

The topic ‘Matomo analytics compatibility’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=2980272)
 * [Solid Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
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 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
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 * 1 reply
 * 2 participants
 * Last reply from: [nlpro](https://wordpress.org/support/users/nlpro/)
 * Last activity: [5 years, 2 months ago](https://wordpress.org/support/topic/matomo-analytics-compatibility/#post-14166053)
 * Status: not resolved