Hi there,
Checking on Google’s support I found that apparently matching the SKUs would do: https://support.google.com/google-ads/thread/107855211/replacing-google-shopping-feed-without-losing-historical-data?hl=en. However, that question was for Shopify and it was a few years ago. I’d suggest reaching out to Google directly to get a more updated question with your specific scenario (you can include the details as to how your feed was created initially and that now you wish to replace it with GLA!).
You can reach them for this here: https://support.google.com/merchants/gethelp?sjid=9706312647450381554-NA.
I hope this helps! Please, keep us posted!
Thanks!
-OP
Thread Starter
TC
(@chopperstwisted)
All of my GMC item IDs are the same as the woocommerce IDs so the only difference was the “gla-” prefix this plugin adds. I used the following to remove the prefix. I’m not sure why this was added in the first place…
// Remove gla prefix //
add_action(
‘woocommerce_gla_get_google_product_offer_id’,
function ( $mc_id, $product_id ) {
return (string) $product_id;
},
10,
2
);
They all did match in GMC but this is what the GLA plugin shows.
- Active 0
- Expiring 0
- Pending 0
- Disapproved 0
- Not Synced 673
Feed setup: Free listings setup: completed 1 issue to resolve
Sync with Google: Automatically synced to Google Last updated: April 17, 2024, 2:35 PM, containing 0 products
I have this on another store and it works just fine showing all products syned and includes this which is not shown on the other store.
Account status: Approved Your products listings are on Google.
Hi @chopperstwisted,
All of my GMC item IDs are the same as the woocommerce IDs so the only difference was the “gla-” prefix this plugin adds. I used the following to remove the prefix. I’m not sure why this was added in the first place…
The gla_ prefix is automatically added to products to help identify products synced by the Google Listings & Ads extension. I’m sure you saw this on our documentation where that code snippet is found, though!
Feed setup: Free listings setup: completed 1 issue to resolve
Can you share more details about the issue shown here? Can you send us a screenshot? If you don’t already have a screenshot service installed, here are a few free options:
https://snipboard.io
https://prnt.sc/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/
Not Synced 673
Regaring the products sync, can you try the following:
- Go to the test connection page: example.com/wp-admin/admin.php?page=connection-test-admin-page (replace example.com with your domain name)
- Scroll to the bottom of the page, Under “Product Sync” click Delete All Synced Products from Google Merchant Center and allow a few minutes for all existing products to be removed from GMC. This will ensure that products synced afterwards don’t have the gla_ prefix.
Please let us know!
Thanks!
-OP
Thread Starter
TC
(@chopperstwisted)
Before using GLA I had all my products in GMC and item IDs all matched the woo product IDs so all that needed to be done was remove the gla prefix. I never removed the products from GMC. I just performed a sync which worked in GMC but displays like this in GLA.
Screenshot: https://tinyurl.com/2crttatx
👋 hey @chopperstwisted
Thank you for reaching back, clarifying things further.
all that needed to be done was remove the gla prefix
As it appears, you went ahead with utilizing the shortcode here.
I’d recommend making sure you are aware of the notes, in this documentation section. They advise the results being the opposite of your goals here, from what I gather.
I just performed a sync which worked in GMC but displays like this in GLA.
Screenshot: https://tinyurl.com/2crttatx
It’d be best if we could take a look at a full screen screenshot of both the Product feed, and the Settings tabs.
Could you please share with us a copy of the logs? If items failed due to errors, those errors will be listed within the logs under WooCommerce > Status > Logs, however, there are cases when the logs are just a hint towards the cause of the issue.
Moreover, to get an idea of how your site is configured, could you please share a copy of your site’s System Status, as exemplified here?
Once you’ve done that, as for the logs, you can paste it here or into our https://quickforget.com/ service and send that secret link here.
We await your response to better assist you.
Thread Starter
TC
(@chopperstwisted)
The information you are requesting is not appropriate for everyone to view and will not be provided in a public setting like this. I suggest you start an offline support with me to resolve this.
FYI- I did completely remove all items from GMC and did a fresh sync and that did not resolve the issue. As I previously said, everything works as it should but the product feed in GLA does not show products as being active and syncing although they are.
Hi @chopperstwisted,
Please contact us at Woo.com > My Account > Support.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
Thanks!
-OP
