• i work as a freelancer for a small e learning company, i’m trying to contact support cause i’m having an issue with the plugin but i can’t because i should have the envato account credentials of the plugin in order to contact them, but the old developer is refusing to give me the account details. Now my e-learning website stopped and i can’t do anything, can you help me please, he only sent me everything related to the licenses but he refused to share the account details but i really need the support for help, can you help please

    • This topic was modified 1 year ago by mario124.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hello dear,

    We are really sorry that you have faced unexpected issues while using our LMS plugin on your site. Mostly, unexpected cases come from various paths, like incorrect WordPress or server environments, or third-party extra plugins, and so on.

    In addition, we must inform you here as well, as we have checked our user’s live websites as well as our own live testing environments, and could not detect any restrictions.

    Moreover, we are here to help and assist you to fix restrictions as soon as possible. We will be really glad to help you. Could you please kindly clarify what exact option or feature of the LMS is not working for you? You can contact us from the chat on our site > Link to site

    All the best!

    Thread Starter mario124

    (@mario124)

    can you please check my website ello.cafe and check how the login/signup are having some issues

    Thread Starter mario124

    (@mario124)

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    I have checked your site, and I have detected that you didn’t set the LMS plugin default pages on your site [screenshot]. You will need to go to the LMS settings now, then go to the LMS pages, here you will need to set the User Account page. After it, you need to resave your site’s permalink under the WordPress dashboard > settings > permalink section (to post name). For details please check the following > LMS pages documentation

    Also, you can generate default LMS pages with the help of the LMS wizard under the WordPress dashboard > Tools > LMS Wizard section. For extra, please check > LMS Wizard documentation

    You can contact us from the chat on our site, if you have difficulties with it > Link to site

    All the best!

    Thread Starter mario124

    (@mario124)

    why would it redirects me to the login page after logging in, i think it’s a bug in the theme or smth on my website

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    After logging in, it shouldn’t redirect, we recommend you re-check by deactivating all of your site’s extra third-party plugins, as you can see as we have pointed out previously sometimes unexpected issues come from third-party plugins and caching tools as well. If you have difficulties with it, please contact us on our support site or in the chat system from our site and we will be glad to check the case on your site by logging into your wp-admin area

    Cheers

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hello @mario124,

    It was a long time since you didn’t comment here, we didn’t get any emails from you side on our support platform, as we are really keen to help and assist you, could you please kindly send us your email, so we will be glad to provide support for you and satisfy you

    Regards

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    Hi @mario124

    We want to help and assist you, but since you are not responding to our comments it is difficult to check and provide the needed assistance for you, we are really keen to help and satisfy you

    Cheers

Viewing 8 replies - 1 through 8 (of 8 total)
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