Title: MasterSlider plugin not working Last modified: February 19, 2019 --- # MasterSlider plugin not working * Resolved [harshal98](https://wordpress.org/support/users/harshal98/) * (@harshal98) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/) * Hi, * Thank you for providing such a wonderful plugin for free! * I have been using this plugin since a while now and this time it is not working properly. You can see in the link posted above, the section just keeps on loading and does not load the images. * Seems like the issue has occurred since WordPress got updated to version 5.0.3. * Please help with this issue. * P.S. The same issue is with all the other pages that has this plugin. Below I have posted few more links for reference: [https://www.southasiancanadianheritage.ca/pclp/duncan-2/ab-berar-2-8-8-10-8/](https://www.southasiancanadianheritage.ca/pclp/duncan-2/ab-berar-2-8-8-10-8/) * [https://www.southasiancanadianheritage.ca/pclp/golden-2/ab-berar-2-8-8-10-10/](https://www.southasiancanadianheritage.ca/pclp/golden-2/ab-berar-2-8-8-10-10/) * Regards, Harshal * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmasterslider-plugin-not-working%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 8 replies - 1 through 8 (of 8 total) * Plugin Contributor [averta support](https://wordpress.org/support/users/averta_support/) * (@averta_support) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11243759) * Hi, * Thank you for choosing Master Slider and sorry for the delay in replying. * I cannot see your links, because of 404. Please provide me with the new links. * Looking forward to hearing from you. * Best, * Thread Starter [harshal98](https://wordpress.org/support/users/harshal98/) * (@harshal98) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11244317) * Hi, * Below are the updated links: * [https://www.southasiancanadianheritage.ca/pclp/duncan-2/buncy-pagely/](https://www.southasiancanadianheritage.ca/pclp/duncan-2/buncy-pagely/) * [https://www.southasiancanadianheritage.ca/pclp/golden-2/manjit-dhami/](https://www.southasiancanadianheritage.ca/pclp/golden-2/manjit-dhami/) * [https://www.southasiancanadianheritage.ca/pclp/surrey/harry-bains/](https://www.southasiancanadianheritage.ca/pclp/surrey/harry-bains/) * Please help with the issue. * Thank you * Plugin Contributor [averta support](https://wordpress.org/support/users/averta_support/) * (@averta_support) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11248939) * Hi again, * There is no error on your website and Master Slider works well! * I guess the problem is caused by a plugin for optimizing images, or lazy loading plugins. Do you have Jetpack plugin? * You can go to its settings and OFF the image optimization options. * Let me know the result. * Best, * Thread Starter [harshal98](https://wordpress.org/support/users/harshal98/) * (@harshal98) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11268022) * Hi, * Thank you so much for your help. * I was using a3 Lazy Load plugin. I deactivated that plugin and it worked. * The issue has been solved but is there a way that I can still use the lazy load plugin and the images also show up? * Thanks again for helping out! * Plugin Contributor [averta support](https://wordpress.org/support/users/averta_support/) * (@averta_support) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11284481) * Hi again, * This is not caused only by Master Slider, so to fix it, they need to have some improvements. For now, I recommend you disable Lazyloading plugin on the pages which includes Master Slider. To disable plugins selectively on specific pages, you can use this plugin: * [https://wordpress.org/plugins/plugin-organizer/](https://wordpress.org/plugins/plugin-organizer/) * If you need any further information, please let me know. * [spleff211](https://wordpress.org/support/users/spleff211/) * (@spleff211) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11297310) * I accidently updated to WP 5.1 and now it seems that Master Slider is causing 500 errors. I can’t figure out why or how to fix other than remove the slider from the page. Any insight would be apprecaited! * Thread Starter [harshal98](https://wordpress.org/support/users/harshal98/) * (@harshal98) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11299793) * Okay. * Thank you so much for your support [@averta_support](https://wordpress.org/support/users/averta_support/) * Thread Starter [harshal98](https://wordpress.org/support/users/harshal98/) * (@harshal98) * [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11299802) * Hi spleff211, * As suggested by Averta support, try disabling any lazy loading plugin, if you have. * Mine works this way. Hope it works for you too! Viewing 8 replies - 1 through 8 (of 8 total) The topic ‘MasterSlider plugin not working’ is closed to new replies. * ![](https://ps.w.org/master-slider/assets/icon-256x256.png?rev=1638064) * [Master Slider - Responsive Touch Slider](https://wordpress.org/plugins/master-slider/) * [Frequently Asked Questions](https://wordpress.org/plugins/master-slider/#faq) * [Support Threads](https://wordpress.org/support/plugin/master-slider/) * [Active Topics](https://wordpress.org/support/plugin/master-slider/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/master-slider/unresolved/) * [Reviews](https://wordpress.org/support/plugin/master-slider/reviews/) * 8 replies * 3 participants * Last reply from: [harshal98](https://wordpress.org/support/users/harshal98/) * Last activity: [7 years, 2 months ago](https://wordpress.org/support/topic/masterslider-plugin-not-working/#post-11299802) * Status: resolved