Support » Plugin: Master Slider - Responsive Touch Slider » Master Slider Text Disappear in Safari Browser

  • Resolved Loc_rabbirt

    (@loc_rabbirt)


    Hi,

    I’m a supporter come from GoodLayers team, my customer got this problem when used our theme with master slider plugin, I’m not sure what cause this problem, could you explain it to help me understanding it better?

    Screenshot: http://take.ms/fkQTG

    All best!

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author averta

    (@averta)

    Hello.

    Thanks for reporting this.

    Please use the following CSS code in order to fix this issue.

    .ms-overlay-layers{ transform: translateZ(1px); }

    Regards

    Loc_rabbirt

    (@loc_rabbirt)

    Thank you, maybe it will include in next update? Also, my director use your plugin in a lot of our themes, so I’m facing problem about the text not responsive even resizeable enable so in almost case, I will need use custom style to fix it (some of customers not happy with custom style because it not final solution).

    But in the main demo, the text in master slider still responsive well, so I’m not sure what wrong cause this problem :(, it’s quite trouble for me when our customers want my explain, but I don’t have enough knowledge to know what going on and how to debug it.

    I tried take some look in old topic:

    https://wordpress.org/support/topic/master-slider-not-responsive-3/
    https://wordpress.org/support/topic/add-responsive-text-using-css/

    And trying take a look in document:

    http://docs.averta.net/display/mswpdoc/Master+Slider+Responsive+Guideline

    But I don’t found something useful for me. If it’s possible, could you provide some hints?

    Our theme demo: https://demo.goodlayers.com/theluxury/
    Customer site: http://watch.wow2share.com/

    If you need, I can create other topic for text responsive question.

    All best and thank you so much for your time!

    • This reply was modified 5 months ago by  Loc_rabbirt.
    • This reply was modified 5 months ago by  Loc_rabbirt.
    • This reply was modified 5 months ago by  Loc_rabbirt.
    Plugin Contributor averta support

    (@averta_support)

    Hi,

    Thank you for your feedback.

    I have double checked and I can confirm that the Resizable layer option is working properly.
    Most of the time, if an option is not working correctly or if something is working and then suddenly stop from functioning as expected, chances are that there is a conflict caused by other plugins or theme functionalities which in these cases, we need to check for more details.

    For this, we always offer our in-depth assistance and you are welcomed to start a ticket in our support forum here:
    http://support.averta.net/en/item/master-slider-wordpress-plugin/

    Best,

    Loc_rabbirt

    (@loc_rabbirt)

    Hi,

    Thank you so much for your replied, I’m appreciate it. I think I got something about it, the customers not use Style > Layer Style, they included the html tags in their text, so I think it’s cause the problem in here.

    Just a last question, so we will need use normal text in Layer Content then we can change the text style in Style > Layer Style to avoid unknown problem happen? Could you confirm about it?

    Happy Holidays!

    Plugin Contributor averta support

    (@averta_support)

    Hi,

    Thank you for using Master Slider.

    Yes, that’s correct. As you mentioned, when you use text inside HTML tags, this changes the markup and chances are that the style will not work because, with different markup, different CSS selectors must be used.

    We recommend using plain text and Master Slider built-in style editor.

    If you need anything else, please let me know.

    Best,

    Loc_rabbirt

    (@loc_rabbirt)

    Hi,

    Thank you so much for all responsed, it’s clarify the problem now. It help me a lot to debug for our customers :).

    Thank you again, this topic is resolved now!

    Plugin Contributor averta support

    (@averta_support)

    Hi there,

    You are very welcome!‚Äč

    If you are satisfied with Master S;oder and our services, please take a moment and give it a review. We would greatly appreciate it:

    Rate Master Slider Pro
    Rate Master Slider Free

    Best wishes for Happy Holidays!

Viewing 7 replies - 1 through 7 (of 7 total)
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