Support » Plugin: Mailchimp for WooCommerce » massive popup problems

  • AWEOS

    (@aweos)


    The popup has problems which are listed here since multiple months.

    1. Sometimes users cannot scroll, when the popup is activated on mobile.
    2. Sometimes you cannot close the popup.
    3. There is no notice, that the plugin loads the popup automatically, if a connection to mailchimp exists. There is no info / settings notice.

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  • Plugin Support khungate

    (@khungate)

    Hi @aweos, the pop-up related questions you’re posing are outside the functionality of the plugin, and it would be best suited for the support team at Mailchimp to review. We’re sorry to pass you off, but we don’t really have control over the pop-up feature inside of Mailchimp. Our plugin only injects the script for the pop-up (and other features) to work.

    They would be able to access your account and investigate further. You can reach out to their excellent customer service team over at https://mailchimp.com/help/. You should be able to chat with them and take things from there.

    Thanks again for reaching out, let us know if there’s anything else we can do.

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