Support » Plugin: Compress JPEG & PNG images » Massive performance issues

  • shelterboxuk

    (@shelterboxuk)


    We’ve had to disable the plugin because it causes massive performance issues. Whenever trying to upload an image it takes a really long time, often fails and no-one can use the site.

    How can we resolve this?

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  • Plugin Author TinyPNG

    (@tinypng)

    Hi @shelterboxuk,

    To be able to investigate the issue we require a bit more information:
    Could you please send us your PHP info?

    Your PHP info can be easily retrieved using a plugin such as https://wordpress.org/plugins/wp-serverinfo/

    Has this been a recurring issue since the beginning or is this new?
    Could you also please send us an example image that has been problematic for you?

    You can send both your PHP info and example image to our support email support@tinypng.com and a developer will assist you further.

    Thanks!

Viewing 1 replies (of 1 total)
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