Hi @cenay
Thanks for getting in touch with us regarding this.
If possible, could you kindly create a test page and add the gallery in the screen recording you shared with us on that test page and share that page with us so that we can be able to have a closer look at it as we investigate this issue for you? Thanks in advance for doing so.
Also, while still logged into the admin panel, kindly navigate to FooGallery -> System Info and copy the system information and then paste it to your response to this. Thanks in advance for doing so.
Hoping to hear from you soon.
Kind regards,
Elvis.
Thread Starter
cenay
(@cenay)
Sorry for the delay in replying… here you go.
https://welcometotreasurevalley.com/photo-gallery/
And the system info:
FooGallery version : 2.1.18
WordPress version : 5.8.1
Activated Theme : Twenty Twenty-One
WordPress URL : https://welcometotreasurevalley.com
PHP version : 7.4.23
Thumb Engine :
PHP GD : Loaded (V2)
PHP Imagick : Loaded
WP Image Editor : FooGallery_Thumb_Image_Editor_Imagick
Thumbnail Generation Test : https://welcometotreasurevalley.com/wp-content/uploads/2021/08/Welcome-to-TV.png
HTTPS Thumb Mismatch : None
Available Image Editors : Array
(
[0] => FooGallery_Thumb_Image_Editor_Imagick
[1] => FooGallery_Thumb_Image_Editor_GD
)
PHP Open SSL : Loaded
PHP HTTP Wrapper : Found
PHP HTTPS Wrapper : Found
PHP Config[allow_url_fopen] : 1
PHP Config[allow_url_include] :
Extensions Active : Array
(
[0] => foobox
[1] => foobox-image-lightbox
)
Gallery Templates : Array
(
[0] => default
[1] => image-viewer
[2] => justified
[3] => masonry
[4] => simple_portfolio
[5] => thumbnail
[6] => polaroid_promo
[7] => grid_promo
[8] => slider_promo
[9] => product_promo
)
Lightboxes : Array
(
[foogallery] => FooGallery PRO Lightbox (Not installed!)
[foobox] => FooBox
)
Settings : Array
(
)
Active Plugins : Array
(
[0] => foogallery/foogallery.php
[1] => add-assets/plugin.php
[2] => bluehost-wordpress-plugin/bluehost-wordpress-plugin.php
[3] => duplicate-post/duplicate-post.php
[4] => foobox-image-lightbox/foobox-free.php
[5] => oxygen/functions.php
[6] => post-type-switcher/post-type-switcher.php
[7] => wordpress-seo/wp-seo.php
[8] => wpforms-lite/wpforms.php
)
Thread Starter
cenay
(@cenay)
Hey Elvis, just checking in. Haven’t heard anything in a week, and hoping to have an answer for my client as I am meeting with her today… any news?
Hi @cenay
Thanks for providing the info, but the link you sent goes to a coming soon page with a button for admin login, so we cannot access your gallery.
Quick question: after you load the gallery page and the images stack, can you try refresh the page to see if it does the same thing? The first time the page loads after a gallery update, the css loads in the page footer, but is then cached, so the next times it loads it is added in the header. That could be causing the stacking. But it is hard to tell without access to the page.
Thread Starter
cenay
(@cenay)
Thanks for the reply. At the time I messaged you again, the site was live. Client decided to replace my work and go back to a default theme and put the coming soon online without telling me!
I am sorry to say this might take a few days.
In the meantime, I did as you asked (since logged in users CAN see the page), and no, both a refresh and a hard-reload have no effect.
Interested in logging in as me to see it yourself?
@cenay
I think getting access to the page is the only way to figure this out.
Please contact our head of support @elviiso by email
elvis @ fooplugins . com
And he can help troubleshoot further
Hi @cenay
This is @elviiso from FooPlugins.
Since I haven’t received any emails from you or haven’t gotten back to us from this forum since your last message, I presume the problem has been resolved and we’re closing this support ticket.
If you are still experiencing the problem, then please open a new support ticket.
Regards,
Elvis.
Thread Starter
cenay
(@cenay)
I sent an email to elvis [at] fooplugins.com and am waiting on a possible solution. The problem remains. Really hoping for some help. To date, no acknowledgement from Elvis. Can you confirm he got it?
Cenay’
Thread Starter
cenay
(@cenay)
Okay, thanks. Forwarded my email to support.
