marketing hub/tab not showing
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Hi,
I’ve just downloaded a Pinterest for Woocommerce, upon installing it I can’t get it to work, the Marketing Hub/Tab is not present in my WP dashboard, the plugin keeps asking when activated for WooCommerce Admin to be enabled.Have downloaded WC Admin and activated but that didn’t do nothing either.
Ran conflict test, (switching plugins on and off), nothing seems to make the marketing hub to show.
Also btw do not have any code (or snippet) that would disable marketing hub/tab.Any ideas?
Thank you in advance
Viewing 9 replies - 1 through 9 (of 9 total)
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Hi @daddo !
Can you please share with us your site’s System Status Report?
Also, I see that you have performed a conflict test. Can you please clarify whether you followed our guide here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Thank you!
Hello,
Thank you for your quick response,
yes indd I have followed the troubleshooting guide as well (Deactivating & Testing)Here is the system status report:
### WordPress Environment ### WordPress address (URL): https://www.studiodaboo.com Site address (URL): https://www.studiodaboo.com WC Version: 6.4.1 REST API Version: ✔ 6.4.1 WC Blocks Version: ✔ 7.2.2 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.3.2 Log Directory Writable: ✔ WP Version: 5.9.3 WP Multisite: – WP Memory Limit: 256 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: Apache PHP Version: 7.4.25 PHP Post Max Size: 512 MB PHP Time Limit: 120 PHP Max Input Vars: 1000 cURL Version: 7.64.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 8.0.28-0ubuntu0.20.04.3 Max Upload Size: 512 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.4.1 WC Database Prefix: wp_etiwdk_ Total Database Size: 45.88MB Database Data Size: 38.27MB Database Index Size: 7.61MB wp_etiwdk_woocommerce_sessions: 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popup: 1 popup_theme: 6 post: 13 product: 60 product_variation: 29 revision: 5 shop_coupon: 3 shop_order: 16 wpforms: 1 wp_global_styles: 1 yith-wcdppm-rule: 6 ### Security ### Secure connection (HTTPS): ✔ Hide errors from visitors: ✔ ### Active Plugins (30) ### All In One WP Security: by Tips and Tricks HQ Peter Petreski Ruhul Ivy – 4.4.11 Beautiful and responsive cookie consent: by Beautiful Cookie Banner – 2.8.1 Code Snippets: by Code Snippets Pro – 2.14.3 Disable WooCommerce Bloat: by ospiotr – 2.6.5 DreamHost Panel Login: by DreamHost danielbachhuber – 1.0.0 Hydrogen Pack: by Clean Plugins – 1.3.10 Facebook for WooCommerce: by Facebook – 2.6.12 Fluent Forms: by Contact Form - WPManageNinja LLC – 4.3.4 FlyingPress: by – 3.8.6 WP Armour - Honeypot Anti Spam: by Dnesscarkey – 1.9.2 Innozilla Table Rate Shipping WooCommerce PRO: by Innozilla – 5.1.2 Kadence WooCommerce Email Designer: by Kadence WP – 1.5.0 Mailchimp for WooCommerce: by Mailchimp – 2.6.2 Mollie Payments for WooCommerce: by Mollie – 7.0.4 Image optimization service by Optimole: by Optimole – 3.4.0 OxyExtras: by OxyExtras – 1.3.8 Oxygen Elements for WooCommerce: by Soflyy – 1.4 Oxygen: by Soflyy – 3.9 Pinterest for WooCommerce: by WooCommerce – 1.0.11 Relevanssi: by Mikko Saari – 4.15.2 Rank Math SEO: by Rank Math – 1.0.87 Use Any Font: by Dnesscarkey – 6.2.1 Aelia Foundation Classes for WooCommerce: by Aelia – 2.2.5.220330 WPC Smart Quick View for WooCommerce: by WPClever – 2.8.5 WooCommerce EU VAT Assistant: by Aelia – 2.0.29.220330 WooCommerce Stripe Gateway: by WooCommerce – 6.3.0 WooCommerce PDF Invoices & Packing Slips: by WP Overnight – 2.14.4 WooCommerce: by Automattic – 6.4.1 WP-DBManager: by Lester 'GaMerZ' Chan – 2.80.5 YITH Dynamic Pricing per Payment Method for WooCommerce Premium: by YITH – 1.2.23 ### Inactive Plugins (7) ### Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.0.1 Insert Headers and Footers: by WPBeginner – 1.6.0 Studio Daboo Custom Functionality: by Daboo – 1.0.0 WooCommerce Admin: by WooCommerce – 3.3.2 WooCommerce Cart Abandonment Recovery: by CartFlows Inc – 1.2.15 WP-Optimize - Clean, Compress, Cache: by David Anderson Ruhani Rabin Team Updraft – 3.2.3 YITH WooCommerce Wishlist: by YITH – 3.8.0 ### Dropin Plugins (1) ### advanced-cache.php: advanced-cache.php ### Settings ### API Enabled: ✔ Force SSL: ✔ Currency: EUR (€) Currency Position: left_space Thousand Separator: . Decimal Separator: , Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #5 - /shop/ Cart: #6 - /cart/ Checkout: #7 - /checkout/ My account: #8 - /my-account/ Terms and conditions: #534 - /terms-of-service/ ### Theme ### Name: Twenty Twenty-One Version: 1.5 Author URL: https://wordpress.org/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### Action Scheduler ### Complete: 1,501 Oldest: 2022-03-25 19:03:03 +0100 Newest: 2022-04-21 12:32:00 +0200 Failed: 1 Oldest: – Newest: – Pending: 7 Oldest: 2022-04-21 12:49:09 +0200 Newest: 2022-04-22 19:28:55 +0200 ### Status report information ### Generated at: 2022-04-21 12:50:41 +02:00Hi @daddo,
Thank you for trying the conflict test and sharing with us your System Status.
Since the issue you report is related to the Pinterest for WooCommerce plugin and this forum is for WooCommerce core related issues, kindly create a new topic in the plugin dedicated support forum:
https://wordpress.org/support/plugin/pinterest-for-woocommerce/
You can include a link to this forum thread to keep track of what’s already been done.
We will be able to help you further there.Best regards.
Hi,
Thank you for your reply,
I am sorry but this is actually a WC core problem, I only noticed the issue when installed the Pinterest plugin, the Marketing Hub/Tab was not present at all in my WP dashboard, it didn’t disappear because I have installed a Pinterest for Woocommerce.
I understand there could be a plethora of reasons why this issue, but was hoping you might be able to give me some idea how to pinpoint as the online troubleshooting guide didn’t solve my issue.Kind Regards
Hello,
Sorry to hear that. To get a better understanding of what happening in the site’s background, please provide the following:
Error Log: Share a copy of any fatal error log found under
WooCommerce > System Status > Logs(if available).Thank you.
Hi,
Thank you for your response,
Unfortunately there are no any (or fatal) errors logged.Hi @daddo
Can you please contact us at WooCommerce.com > My Account > Support? You may need to create an account before you can access that page. Also, include a link to this forum thread, so that we can keep track of what’s already been done.
Thank you for your reply,
Could you be so kind to delete this topic from the forum as it contains some server side info that I wouldn’t like to keep being exposed.Kind regards
Hi @daddo
We understand your concern but please note that it is not possible to delete a forum topic. Unless it is an extreme case, posts and replies are not edited here.
Forum topics will only be edited or deleted if they represent a valid legal, security, or safety concern.
More info at:
- https://wordpress.org/support/forum-user-guide/faq/#will-you-delete-my-post-once-the-problem-is-solved
- https://wordpress.org/about/privacy/
Regards
Viewing 9 replies - 1 through 9 (of 9 total)
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