Support » Plugin: Maps Builder - Google Maps Plugin » Markers not showing on iPhones

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  • Here is my system info if needed:

    ### Begin System Info ###

    — Site Info

    Site URL:
    Home URL:
    Multisite: No

    — Hosting Provider

    Host: DBH: localhost, SRV:

    — User Browser

    Platform: Apple
    Browser Name: Safari
    Browser Version: 9.1.3
    User Agent String: Mozilla/5.0 (Macintosh; Intel Ma
    c OS X 10_9_5) AppleWebKit/601.7
    .8 (KHTML, like Gecko) Version/9
    .1.3 Safari/537.86.7

    — WordPress Configuration

    Version: 4.6.1
    Language: en_US
    Permalink Structure: /%postname%/
    Active Theme: Altair 3.0.1
    Show On Front: page
    Page On Front: About Koh Tao (#713)
    Page For Posts: Unset
    Remote Post: wp_remote_post() works
    Table Prefix: Length: 3 Status: Acceptable
    Admin AJAX: Accessible
    WP_DEBUG: Disabled
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit

    — Maps Builder Configuration

    Version: 2.1.1
    Upgraded From: 2.1.1

    — Must-Use Plugins

    — WordPress Active Plugins

    Broken Link Checker: 1.11.2
    Enable Media Replace: 3.0.5
    Envira Gallery Lite: 1.5.0
    EWWW Image Optimizer: 3.1.2
    Feature a Page Widget: 2.0.10
    Last Modified Timestamp: 1.0.4
    Maps Builder: 2.1.1
    Media Rename: 3.2.3
    Regenerate Thumbnails: 2.2.6
    Shortcoder: 3.4.1
    Slider Revolution: 5.1.4
    Social Media Feather: 1.7.12
    TablePress: 1.7
    W3 Total Cache:
    Watermark: 0.3.1
    Yoast SEO: 3.7.1

    — WordPress Inactive Plugins

    Akismet: 3.2
    Basic Google Maps Placemarks: 1.10.7
    Envira Gallery – Image Titles below Thumbnails: 1.0
    Hello Dolly: 1.6
    WP Google Map Plugin: 3.1.6
    WP Google Maps: 6.3.20

    — Webserver Configuration

    PHP Version: 5.6.27
    MySQL Version: 5.6.28
    Webserver Info: Apache

    — PHP Configuration

    Safe Mode: Disabled
    Memory Limit: 768M
    Upload Max Size: 128M
    Post Max Size: 128M
    Upload Max Filesize: 128M
    Time Limit: 120
    Max Input Vars: 3000
    Display Errors: On (1)

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    ### End System Info ###

    Plugin Author Matt Cromwell


    It looks to me that the problem isn’t that the markers aren’t there, simply that they are out of view. Go to the Edit screen for that Map, then in the sidebar go to “Map Controls” and make sure that both “Draggable Map” and “Pan Controls” are set to “Standard” — let me know if that resolves it for you.

    Thank you for your comment.

    Yes, both settings are set to Standard. No markers shown on the iPhone. Here are the screenshots of my iPhone SE and MacBook…

    iPhone SE

    MacBook Pro

    Plugin Author Matt Cromwell


    I checked on an iPhone 6 and see the problem now correctly. But if you navigate to any of our Demos on our Demo site and you’ll see they work correctly:

    So, this means it must be an issue with your configuration somehow. Please try disabling all other plugins, clearing any caching you have and try again. If that resolves it, re-activate each plugin ONE-BY-ONE and check the map again until you see the problem arise again. Then let me know which plugin caused the problem and then I can replicate it.


    Plugin Author Matt Cromwell


    Just for good measure, review this forum topic as well and see whether that helps at all:!topic/maps/Z2xH5QIgx0s

    Thank you.

    I just found out that the problem goes away when switch the theme to one of the WordPress defaults.

    I already submit the issue to the theme designer. Do you have any suggestion to pass on to them?

    Thank you.

    Plugin Author Matt Cromwell


    Most likely they are enqueueing the Google Maps JS as well, and there’s a new format that requires an API key. If they don’t include the API key, or allow you to add your own then it will break plugins like ours.

    Best option is for them to give you the ability to REMOVE their Maps JS completely and allow plugins to do that instead.


Viewing 7 replies - 1 through 7 (of 7 total)
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