Maps not showing

Resolved chapselle
(@chapselle)

3 months, 2 weeks ago

Hi,

I updated Complianz, redid the configuration process, but I get a blank placeholder instead of the map on all my websites. None have any specific functionalities…

Thank you for your help

The page I need help with: [log in to see the link]

Viewing 12 replies - 1 through 12 (of 12 total)

Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago

I might be lacking a bit of info… I’m getting ‘Loading the Google Maps JavaScript API without a callback is not supported’ error
Plugin Contributor Aert Hulsebos
(@aahulsebos)

3 months, 2 weeks ago
Hi @chapselle,

Could you try adding this;
```
setTimeout(function(){
cmplz_divi_init_map();
}, 500 );
```
To the script center, like this:

https://snipboard.io/oEDq2K.jpg

Let me know!

regards Aert
Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago

Thank you for your response. It in fact… didn’t work… It appears that the new update also messes up the page layout. When I deactivate Complianz, the page goes back to normal.

Plugin Contributor jarnovos
(@jarnovos)

3 months, 2 weeks ago

Hello @chapselle,

I don’t see the script that @aahulsebos provided added to your page yet.

Could you show us a screenshot of what you have currently entered under Complianz > Integrations > Script Center > Add a third-party script?

Kind regards, Jarno
Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago
Hi,

Yes, since it didn’t work, I deleted it. I put it back when I saw your msg though.

Complianz is also messing with my page layout so I’ve been trying out other plugins… but I’d much rather keep Complianz to be honest. I just need these issues fixed

Thank you for your help
- This reply was modified 3 months, 2 weeks ago by chapselle.
- This reply was modified 3 months, 2 weeks ago by chapselle.
Plugin Contributor jarnovos
(@jarnovos)

3 months, 2 weeks ago

Hi @chapselle,

Can you confirm that you currently have @aahulsebos’s suggestions added to the Script Center, and if so, can you please attach a screenshot of what you have currently configured there?

Kind regards, Jarno
Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago
Hi, yes I’ve added it. I had linked a screenshot, for some reason, I can’t seem to send a jpg… sorry !
Screenshot

On the screenshot, it appears I haven’t activated the script, but I have !
- This reply was modified 3 months, 2 weeks ago by chapselle.
- This reply was modified 3 months, 2 weeks ago by chapselle.
Plugin Contributor jarnovos
(@jarnovos)

3 months, 2 weeks ago

Hi @chapselle,

That is very strange, because I’m afraid that this script is still nowhere to be found on your page. It still seems like it’s deactivated somehow.

But when I add the code on my testing site and activate the slider, it immediately appears in the page source:

Is it possible that the slider on your end did get deactivated somehow? Or is there any caching/optimization active that might affect this?

Kind regards, Jarno
Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago
I use Wp-optimize but I emptied the cache. I also tried deactivating it. The map appeared briefly, then disappeared when I refreshed the page. The map only consistantly reappears when I deactivate Complianz…

I checked and the script is active

FYI, it seems to have worked on echographie-mortagne.fr/contact, but I have other websites on which is hasn’t worked chapselle.fr/contact for example.
- This reply was modified 3 months, 2 weeks ago by chapselle.
- This reply was modified 3 months, 2 weeks ago by chapselle.
Plugin Contributor jarnovos
(@jarnovos)

3 months, 2 weeks ago
Hi @chapselle,

I can see that the script has now been correctly added, and the Google Maps work again when testing on my end. Both on the /contact/ and /honoraires/ pages.

I’ve recorded a short video of the current behaviour: https://gyazo.com/4dcc2828c3555700afb253d7e5cf0a26

Kind regards, Jarno
- This reply was modified 3 months, 2 weeks ago by jarnovos.
Thread Starter chapselle
(@chapselle)

3 months, 2 weeks ago

Wow ! You went above and beyond by recording a video. Thank you !
So it turns out that the issue is with the caching option on wp-optimize. When I emptied the cache, the map briefly reappeared then disappeared. So I deactivated the cache option and everything works again. Even the layout issues.

Thank you so much for your help, I would never have figured out without you !

Plugin Contributor jarnovos
(@jarnovos)

3 months, 2 weeks ago

Hi @chapselle,

Great, we’re glad to hear about this. Thank you for sharing your solution!

I will mark the thread as resolved, but let us know if any further questions about the plugin arise.

Kind regards, Jarno