Support » Plugin: WP Google Maps » Maps Disappeared

  • I purchased pro-version a year ago. I have created many maps in the past year.
    When I forgot to renew the pro-version, all my maps (but one) disappeared. (There is no renewal email or reminder.)

    I contacted WP Google Map right away. They said they would look into this problem. (That was two days ago.) I have not heard anything from them.

    NO reply. Very Quiet.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Jarryd

    (@jarryd-long)

    Hi Tanya

    I’m really sorry for the inconvenience and frustration you’ve experienced after updating the plugin.

    We pride ourselves in providing outstanding support for our clients and try our best to resolve any and all issues experienced with the plugin as soon as humanly possible.

    Would you mind sending me your ticket ID that has been used to get in touch with us, so that I can look into this and revert back immediately?

    Plugin Author NickDuncan

    (@nickduncan)

    Hi there
    Are you sure you are on the right plugin page? We are WP Google Maps – you mentioned “WP Google Map” which may be this plugin – https://wordpress.org/plugins/wp-google-map-plugin/

    – If it is our plugin that you are using, the maps will not disappear – there is no functionality that deletes or disables maps in our plugins.
    – Furthermore, we answer all support tickets in less than 24 hours (unless its over a Sat)
    – Please also note that we do not force you to renew your pro version – it’s a once off payment.

    All of the above leads me to believe you have entered this review on the wrong plugin page but I am willing to help if it is in fact our plugin that you are battling with.

    Please can you get back to us urgently as this one star review has a serious impact on our plugin.

    Plugin Author NickDuncan

    (@nickduncan)

    Hi Tanya
    Can you please get back to me on this?

Viewing 3 replies - 1 through 3 (of 3 total)
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