Support » Plugin: WP Google Maps » Maps API Error using Avada theme

  • Resolved Elsa Soares

    (@bemvestir)


    Hi,

    I just installed wp google maps free version plugin on avada theme and I’m getting an error: ‘Maps API Error’.
    The error starts in the settings, even before applying the short code on the page.

    The site is currently in maintenance mode.

    Appreciate your help

    Kind Regards

    Elsa Soares

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi there

    Thank you for getting in touch, sorry to hear you are experiencing issues.

    I attempted to visit the page you linked us to however I only see a holding page.

    Would you be able to open a ticket through our support desk and grant access to this page in confidence?

    Kind regards
    – Perry

    Thread Starter Elsa Soares

    (@bemvestir)

    Hi,

    Thank you for your support.

    I think Api settings are correct and I already added the site to the authorized URLs list in API key dashboard.

    https://screenshot.net/v12lzuo

    Also I’ve added other sites and only in the avada is getting the error.

    I already opened a ticket in which I grant the accesses to the wordpress admin panel.

    Many thanks

    Elsa Soares

    Hi Elsa

    Please remove your existing referrer strings, then add a referrer string formatting it exactly like this:

    *example.com/*

    That will solve this issue.

    If you need us to give you the specific string, can you please confirm you are happy for us to post that string, which includes the sites URL, publicly?

    Kind regards
    – Perry

    Thread Starter Elsa Soares

    (@bemvestir)

    Hi Perry,

    You solved this issue!

    Many thanks for your support, fast, efficient and kind.

    All the best for you and your work.

    Kind Regards

    Elsa Soares

Viewing 4 replies - 1 through 4 (of 4 total)
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