Support » Fixing WordPress » Mapped WordPress URL to domain name, but all my work is gone.

  • Resolved ignitethis925


    In an attempt to map my WordPress URL (whose files were originally located in “” folder) to just, my hosting company suggested to point my domain to the subdirectory where my WordPress was located. This resulted in an error page and I was unable to retrieve my WordPress site and Dashboard.

    The second thing my hosting service suggested was to uninstall and re-install WordPress through their service which I did but did not realize it would delete everything that I had worked on, up and until this point.

    I do not know how to retrieve my old WordPress files, themes, and plug-ins and am waiting to hear a response.

    Any advice on how to retrieve my old WordPress files so that the WordPress I have been working on will show up when I go to

Viewing 14 replies - 1 through 14 (of 14 total)
  • Check with your host and see if they have a backup copy of your database, all your Posts and Pages are stored in a MySQL database, any pictures and other uploads are normally in the wp-content directory.

    Thanks! I had already backed up a copy of my database so I restored it and was able to retrieve most of my WordPress site. However, there are parts of the WordPress still missing which I suspect I may need to move some files from my wp-content directory in my server to the directory of

    Do I need to do anything else at this point? Thanks.

    Moderator James Huff


    No, moving the /wp-content/ directory is the next step. If you run into any more problems, let us know.

    Thanks. Actually, I’m having a bit of trouble with the images on my site. Some images show but some do not so I tried re-uploading and it’s still doing the same thing and not displaying the image or the thumbnails.

    Can you help me?

    These are the pages in question…


    Moderator James Huff


    I don’t see any in-post images referenced in either of those pages.

    In my WordPress Dashboard, these images show, but as soon as they are updated the images show a blank space where the image should be.

    I was able to get that information from this forum post:

    I went in to my Miscellaneous settings and made sure that “wp-content/uploads” was in the Store Uploads and the Full URL path form remained blank.

    Then I put a check mark next to “Track Links’ Update Times” and re-uploaded an image, posted on the page, and updated it. However, when you go in to these pages now, you see a blank space where the image should be embedded.

    Was there an error in moving my wp-content directory?

    Moderator James Huff


    I don’t think the error was with moving the directory. If you switch to the Default theme, do the images work?

    No, sorry they don’t. When I activate my default themes, the images still do not show. So I re-activated it back to my current theme.

    I think it works now. I deactivated the image shadow plug-in. So now the images are back.

    Moderator James Huff


    Try this:

    1. Switch to the Default theme.

    2. Deactivate all plugins.

    3. Make a new test post with images.

    Do the images show?

    Yes they do show now.

    I deactivated about 15 plugins as well as my theme when I activated the default. Is there something within the code of my plugins that is preventing images from showing?

    Moderator James Huff


    It’s probably one of your plugins. Deactivate all of them and reactivate each one individually until you find the one causing it.

    Thanks for your help!

Viewing 14 replies - 1 through 14 (of 14 total)
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