Hi pretzelogic,
You need to follow the steps as explained in paragraph 2 and 3 of this tutorial:
https://adtribes.io/setting-up-your-first-google-shopping-product-feed/
So make sure you have the proper field mapping in place, especially the Google product category needs to be mapped to the Category attribute and make sure you complete all the category mappings in the step after that where you map your WooCommerce categories to those of Google’s taxonomy.
All the best,
Eva
Yes. I did that and tried several other things before I posted a message to this forum. I’ve manually refreshed the feed, but Google categories are not in the XML.
It is not the full category names that will be put in the feed, just the category ID’s of Google. So are the ID’s in?
No. The Category ID’s are not generated into the feed.
Would you be so kind as to send us the plugin’s debug.log? It will help us understand how you have configured your product feed. Instructions on how to retrieve the debug.log can be found here: https://adtribes.io/send-your-debug-log-to-support/
All the best,
Eva
Done. The debug log should be in your inbox.
I see the category id in the debug file, but Google categories do not appear in the XML output. I sent the XML file with my response to your last email.
Our plugin only put’s in the Google category ID which is enough for Google, see:
https://support.google.com/merchants/answer/6324436?hl=en
Which says:
<g:google_product_category>2271</g:google_product_category>
or
<g:google_product_category>Apparel & Accessories > Clothing > Dresses</g:google_product_category>
All the best,
Eva
I sent the XML file to you. The Google Category ID is not in the XML file produced by your software. Your software does not do what you say it will do. Besides, it uses an ampersand, “&”, as a delimiter. Google’s spec specifically says not to use that; use a pipe.
Your software does not work as advertised.
Hello? Hello? Anybody there? Anyone?
Hi,
We have send you an email a couple of days ago already requesting to update the plugin as we have made some changes to it that should solve the issue you are experiencing.
Best,
Eva
Hi,
Assuming the issue at hand has been resolved and/or our support is not longer required I am going to close this issue for housekeeping reasons now.
Do not hesitate to reach out to us again whenever you need our help.
All the best,
Eva
