Support » Plugin: Events Manager » Map Unavailable

  • Resolved elronaldo


    Event Manager Tech Support 6/11/2019
    (did testing with all other plugins deactivated and one test with theme set to 2019 and one test with theme set to 2017 – always get ‘Map Unavailable’ for single events and no pins in ‘all evets’ maps)

    WP and all plugins current. ‘all events’ and single events pages do not display maps.

    Carefully went thru Event Manager Google Maps set-up instructions.
    Set up Google Cloud account and furnished valid payment information
    Confirmed ownership of site via DNS TXT record and html file.
    Issued API key and enabled the following APIs on it:
    (note that it acknowledges Javascript API (5th item down) has been hit a few times)
    API Requests Errors Latncy
    Geocoding API 0 0 – Details
    Geolocation API 0 0 – Details
    Maps Elevation API 0 0 – Details
    Maps Embed API 0 0 – Details
    Maps JavaScript API 11 0 58 Details
    Maps SDK for Android 0 0 – Details
    Maps SDK for iOS 0 0 – Details
    Maps Static API 0 0 – Details
    Places API 0 0 – Details
    Street View Static API 0 0 – Details
    Time Zone API 0 0 – Details

    Tested API independently with Postman… working OK.

    Turned all APIs off and back on at Google since this has worked for a previous party here having similar problems.

    ‘Map Unavailable’ always appears on every single event page. I used the [locations_map] shortcode on the /events/ listings page (links to individual events on that page) and a map does appear, however no events are on the map, but instead displays an area of the Pacific E of Papua New Guinea.

    The src on the /events/ page for the map iframe is set to mem/ (no /events/about page exists in the file system for the site).

    Actual address data used in the events was obtained from Google maps in the first place, so it should be good.

    Any other items I should be checking?

    The page I need help with: [log in to see the link]

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