Support » Plugin: WP Google Maps » Map markers are gone?

  • Resolved RogerSWD

    (@rogerswd)


    Hello, In Admin, the map is there. Problem is markers are not? There is a message “Processing…” where the markers should be listed.

    Recently upgraded WP and all plugins. That is when this issue was noticed.

    Please advise how to recover. Thank you.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • If you have 5G Firewall, turn it off. Use only 6G.

    The Google Maps plugin has had a problem with this type of protection for a long time.

    Plugin Support stevendebeer

    (@stevendebeer)

    Hi @rogerswd,

    Thank you so much for getting in touch, we really appreciate your time.

    Might I kindly ask you to perhaps open your JavaScript Console (Chrome: F12 -> Click Console) and kindly take a screenshot of any errors that are displayed here while on the map editor page.

    Additionally, feel free to get in touch with us directly via our website as one of our agents will be more than happy to assist in getting your maps back up and running.

    Thread Starter RogerSWD

    (@rogerswd)

    Maps icon show up on public side. They do not show in Admin. This site does not allow attachments. Here is the error.

    Uncaught Error: Bad Request
        error https://www.kristynski.ca/wp-content/plugins/wp-google-maps-pro/js/v8/wp-google-maps-pro.min.js?ver=8.1.13+pro-8.1.6:1
        jQuery 4
            c
            fireWith
            l
            o
    wp-google-maps-pro.min.js:1:93305
    Plugin Support stevendebeer

    (@stevendebeer)

    Hi @rogerswd,

    Thank you so much for getting back to me.

    Unfortunately, due to references to our Pro add-on, this thread would be considered a premium support question. We cannot discuss Pro features or issues as per the WordPress.org support guidelines, these forums are reserved for the base plugin and its features only, meaning we are not allowed to provide any support for the Pro add-on here.

    Might I kindly suggest getting in touch via our website where one of our agents will be more than happy to assist with this error mentioned?

    Note: This support query will be marked as resolved as it pertains to our Pro add-on, under the WordPress.org guidelines, no premium support is allowed via these forums.`

Viewing 4 replies - 1 through 4 (of 4 total)
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