Map fields are not showing complete list

  • austinhamilton

    (@austinhamilton)


    4 years ago

    Hello there. I am working on redeveloping a site for a client that uses Salsa Labs and Gravity Forms with the Salsa Engage plugin. On their current production site everything is working fine, however on the development site, when I add an Engage API Feed, not all of the Map Fields are displayed. Only 24 are displayed instead of the complete list as I get on the production site of 30.

    Any help is appreciated.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author cornershop

    (@cornershop)

    4 years ago

    @austinhamilton

    Sorry to hear it! If you’ve got any error logs, screenshots, or other supporting information to help our developers investigate, please do send them to support@cshp.co.

    In the meantime, I’ll check with our developers to see what they recommend — aside from uninstall and reinstall. 🙂

    Thanks!

    Plugin Contributor drywallbmb

    (@drywallbmb)

    4 years ago

    Hi @austinhamilton

    The first thing I’d recommend doing is confirming on both the Engage side and in the Gravity Forms settings that you’ve got everything configured correctly with regards to permissions, API keys, and the like.

    When you say you’re only seeing 24 of the 30 map fields, are you referring to fields to put GF data into on the Salsa side? I assume it’s not just a matter of your Gravity Form on one site having fewer fields in it than the form on the live site…

    Is there anything special about the missing six Engage fields — like are they all custom fields or something like that?

    As mentioned above, screenshots or any other documentation you can provide may be helpful for us in troubleshooting this for you.

    Thanks!
    Ben

    Thread Starter austinhamilton

    (@austinhamilton)

    4 years ago

    Thank you both, I will email support@cshp.co with details.

    Thread Starter austinhamilton

    (@austinhamilton)

    4 years ago

    Just sent an email, and while I was looking into it i did notice that all the six fields are custom fields. What might that mean?

Viewing 4 replies - 1 through 4 (of 4 total)
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