Support » Plugin: Buoy » map and videochat don’t work

  • Resolved Georgio

    (@georgio-1)


    Hi meitar,
    I updated to the last version and now the map and videochat don’t work.

    Map: I launched an alert with my admin account. This alerted my user account and when I went to respond to the alert I saw only the large area (all the South of France) and not my town.
    After clicking to respond, the map never loads. I tested many times.

    Videochat: The videochat stays blue and only twice it became black and I saw some buttons. (All javascripts are enabled).

    I had no problem with the previous version. What could be the possible causes of the problem in your opinion ?

    Thanks in advance

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Meitar

    (@meitar)

    New versions should have improved the map, so maybe there’s some bug? It sounds like maybe your alert didn’t successfully transmit your GPS coordinates, but I can’t know for sure without a more detailed description of what happened and what you saw on screen at each stage of the interaction.

    Would you be able to send a thorough bug report? Here’s a really good guide on writing a good bug report.

    Georgio

    (@georgio-1)

    There is a problem with firefox. Difficult to determine the cause, but I guess it is related to the extension Noscript which manages javascripts and other objects. I had the idea to test with Chromium and both map and videochat work.

    Well, the map never worked perfectly. It can’t find my address and it shows instead an establishment of my ISP which is a kilometer away from me. I don’t think you can do something for this 🙂

    But I think that the lack of streetview is a serious problem. Imagine that a person needs help and you can be there in five minutes but you need another ten minutes to find a place to park your car, because you don’t have a visual idea of the place.

    Plugin Author Meitar

    (@meitar)

    NoScript blocks JavaScript from running. All the mapping functions require JavaScript. So, this isn’t really a bug. It just means you should set JavaScript to run when loading your Buoy’s website.

    Georgio

    (@georgio-1)

    Since Buoy works with Chromium, it is not a buoy’s bug. (Well, it is not javascript. I totally removed noscript and the problem persists. But now it is my own business to resolve the problem).

    One question: Buoy doesn’t show avatars on the map (not even with Chromium), but generic icons instead. Is it expected to show avatars at this stage of development or is it a feature not fully developed yet ?

    • This reply was modified 4 years ago by Georgio.
    Plugin Author Meitar

    (@meitar)

    Since Buoy works with Chromium, it is not a buoy’s bug. (Well, it is not javascript. I totally removed noscript and the problem persists. But now it is my own business to resolve the problem).

    Like I said earlier, it would be helpful if you wrote up a more detailed bug report. I do not understand what problem your having because you haven’t clearly explained under what conditions and with what results you’re experiencing a problem.

    Buoy doesn’t show avatars on the map (not even with Chromium), but generic icons instead.

    The icons Buoy uses for responder markers on the map is that user account’s Gravatar. I don’t know what you mean by “generic icon,” because you didn’t provide a picture or screenshot. Try adding a gravatar to the account you’re using Buoy with and see if that changes the icon on the map.

    Plugin Author Meitar

    (@meitar)

    By the way, if you haven’t seen it yet, consider reading the Incident map feature documentation on our project wiki for a clearer idea of how the map is supposed to behave. Note especially the Responder icons section, which reads:

    The icon for a given responder is a scaled-down version of the avatar they uploaded in their user profile.

    • This reply was modified 4 years ago by Meitar.
    Georgio

    (@georgio-1)

    Like I said earlier, it would be helpful if you wrote up a more detailed bug report. I do not understand what problem your having because you haven’t clearly explained under what conditions and with what results you’re experiencing a problem.

    Sorry, I was not clear. There was not a kind of blame in my words. I really consider that if the videochat works at least with one browser (Chromium in my case), this means that there is no bug. I didn’t give more explanations, because I didn’t want to bother you with my firefox problem. It is my own problem to find what goes wrong with that browser. Your videochat feature is OK.

    Now about the map:

    The icons Buoy uses for responder markers on the map is that user account’s Gravatar.

    The icon for a given responder is a scaled-down version of the avatar they uploaded in their user profile.

    (wiki)

    These two quotes don’t say the same thing. If you read the wiki you expect that uploaded avatars (from a computer) should appear on the map, but it is not the case. They appear only if you use Gravatar. So it was not clear to me.

    My suggestion is to force Buoy to get uploaded avatars as well, because most users don’t use Gravatar.

    Here is a screenshot to show the situation described in this thread:
    screenshot

    Georgio

    (@georgio-1)

    I removed the prefs.js of firefox and restarted it and now the videochat works fine.

    Have a nice day, Meitar, and thanks for your time!

Viewing 8 replies - 1 through 8 (of 8 total)
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