Title: Map address returns error: REQUEST_DENIED Last modified: December 29, 2016 --- # Map address returns error: REQUEST_DENIED * Resolved [rightmind](https://wordpress.org/support/users/rightmind/) * (@rightmind) * [9 years, 4 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/) * Hi – I’ve been using Flexible Map for about 12 months without issue but now when I open the location page with the map I receive a pop-up page error “Map address returns error: REQUEST_DENIED”. Clicking the ‘Okay’ button removes the pop-up and there is no map shown. I’m using Flexible Map version 1.12.1, which I think is the latest. * [http://rightmindpsychology.com.au/location/](http://rightmindpsychology.com.au/location/) * This code has served me well: `[flexiblemap address="Kingscliff Professional Centre, 38-42 Pearl Street, Kingscliff NSW Australia" width="100%" region="au" title="Right Mind Psychology" zoom=16 scrollwheel="true"]` Viewing 5 replies - 1 through 5 (of 5 total) * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [9 years, 4 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8598787) * G’day rightmind, * I tested the above and got a different error: `ZERO_RESULTS` * Your error sounds like you need to add a Google Maps API key. [Get an API Key from Google](https://developers.google.com/maps/documentation/javascript/) and add it to: * Settings > Flexible Map * However, it looks like the Google Maps API for looking up addresses can’t find your location at present. When I plug that address into Google Maps on the web, the building it finds has the address 36 on Google Maps, not 38-42, so that’s probably why it’s failing through the API. You can report that problem to Google Maps and they should be able to fix it for you. * In the meantime, you can get your map working again by either: * * using the address `36 Pearl Street`; or * adding coordinates to the shortcode so it doesn’t have to do an address lookup * I reckon your coordinates are -28.256142,153.574858 so this shortcode ought to work for you (but you might need to add that API key now). * `[flexiblemap address="Kingscliff Professional Centre, 38-42 Pearl Street, Kingscliff NSW Australia" width="100%" region="au" title="Right Mind Psychology" zoom=16 scrollwheel="true" center="-28.256142,153.574858"]` * cheers, Ross * Thread Starter [rightmind](https://wordpress.org/support/users/rightmind/) * (@rightmind) * [9 years, 4 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8599467) * Thanks Ross * I plugged in the API Key generated by Google Maps in Settings > Flexible Map and got this error: ‘Map address returns error: ZERO_RESULTS’, closer to what you got. So then I modified the code to centre at the latitude and longitude you specified and found myself in the middle of a shopping centre across the road. No error now but wrong address. * If I search ‘Right Mind Psychology’ in Google Maps, it takes me to the correct address: * [https://www.google.com.au/maps/place/Right+Mind+Psychology/@-28.2550213,153.5721533,17z/data=!3m1!4b1!4m5!3m4!1s0x6b90ff5c1ca09c01:0xa91b11632e94482b!8m2!3d-28.255026!4d153.574342](https://www.google.com.au/maps/place/Right+Mind+Psychology/@-28.2550213,153.5721533,17z/data=!3m1!4b1!4m5!3m4!1s0x6b90ff5c1ca09c01:0xa91b11632e94482b!8m2!3d-28.255026!4d153.574342) * I noticed in that link the latitude and longitude are ever so slightly different to yours, so I plugged these in and voilà: * [http://rightmindpsychology.com.au/location/](http://rightmindpsychology.com.au/location/) * So, I’m not sure whether it was the API key, centring at a specified latitude and longitude, or both that did the trick. Still doesn’t explain why all of a sudden it stopped working after a year. In any case, thanks for heading me in the correct direction. WordPress is a complete mystery to me so I am grateful for the forums and helpful guides. * Peter. * [thomasburke777](https://wordpress.org/support/users/thomasburke777/) * (@thomasburke777) * [9 years, 3 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8673332) * I have upgraded the plugin and entered the google api into it, as instructed, but I am still getting the error message. I have also placed the code, as instructed, into a post. * It was working fine for two years. * Also, when I type my address into google maps, it doesn’t recognize it. It the past it did and I was registered with google, but it isn’t working at all any more. * Not sure what to do. * Plugin Author [webaware](https://wordpress.org/support/users/webaware/) * (@webaware) * [9 years, 3 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8676131) * [@thomasburke777](https://wordpress.org/support/users/thomasburke777/) please start a new topic for your problem, as per forum guidelines. * When you do, please provide a link to the page with your map on it so that I can look at it. * cheers, Ross * [thomasburke777](https://wordpress.org/support/users/thomasburke777/) * (@thomasburke777) * [9 years, 3 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8676984) * Hi, the page is tomburke.co * Thanks, * Thomas Viewing 5 replies - 1 through 5 (of 5 total) The topic ‘Map address returns error: REQUEST_DENIED’ is closed to new replies. * ![](https://ps.w.org/wp-flexible-map/assets/icon-256x256.png?rev=2590627) * [Flexible Map](https://wordpress.org/plugins/wp-flexible-map/) * [Frequently Asked Questions](https://wordpress.org/plugins/wp-flexible-map/#faq) * [Support Threads](https://wordpress.org/support/plugin/wp-flexible-map/) * [Active Topics](https://wordpress.org/support/plugin/wp-flexible-map/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/wp-flexible-map/unresolved/) * [Reviews](https://wordpress.org/support/plugin/wp-flexible-map/reviews/) ## Tags * [Flexible Map](https://wordpress.org/support/topic-tag/flexible-map/) * 5 replies * 3 participants * Last reply from: [thomasburke777](https://wordpress.org/support/users/thomasburke777/) * Last activity: [9 years, 3 months ago](https://wordpress.org/support/topic/map-address-returns-error-request_denied/#post-8676984) * Status: resolved