I’m testing a webshop setup with credit card payments. After completing an order it is – from a legal perspective – neccessary to send a customer invoice to the person purchasing a product. This is giving me a suprising number of problems:
1. Other emails (Order confirmation, completed order) are sent correctly but when I try to manually send out a Customer Invoice from the order backend – it results in a short email with the header “Order #xxxx details” and no indication of this being an invoice. This may be a silly question: How is a Customer Invoice normally sent out in Woocommerce?
2. In my country it is necessary to have a sequential invoice number on an invoice. For obvious practical reasons it can’t be the same as the order number (there will be gaps in the numbering). I simply can’t find out where to input an invoice number in Woocommerce!
3. It is also a legal requirement to have following information on the invoice: A. The amount excl VAT. B. The VAT rate. C. The VAT amount. D. The total amount incl. VAT. As of now Woocommerce is only putting C and D into the various emails. I assume this will also be the case, if and when I manage to send out a Customer Invoice. How is this possible?
I hope someone can help on this issue – these problems could become a real reason to find a different shop-setup, which would be a shame, because it works so well in other respects.
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