Title: Many Issues
Last modified: July 26, 2023

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# Many Issues

 *  [wayne2346](https://wordpress.org/support/users/wayne2346/)
 * (@wayne2346)
 * [3 years ago](https://wordpress.org/support/topic/many-issues-13/)
 * I usually don’t write reviews, but I found my experience with the Directorist
   plugin disappointing enough that I wanted to share my thoughts. Although the 
   idea behind the plugin is promising, it has some fundamental issues that prevent
   me from giving it a higher rating.
 * Firstly, the functionality was not as described. I found the plugin not as user-
   friendly as I expected. The configuration settings are not intuitive and the 
   learning curve for this plugin is steep, making it difficult for beginners to
   navigate.
 * Moreover, the support team has been less than helpful. Despite multiple attempts
   to reach out for assistance, the responses were either slow or non-existent. 
   For a paid product, this level of customer service is frankly unacceptable.
 * Also, the performance impact on my site was significantly more than I expected.
   The plugin seems to be poorly optimized, causing my website to slow down noticeably.
   This has directly impacted my user’s experience and overall website performance.
 * Lastly, the lack of detailed documentation added to the frustration. A more comprehensive
   guide or tutorial could help users to better understand how to effectively use
   the plugin.

Viewing 1 replies (of 1 total)

 *  [rashed848](https://wordpress.org/support/users/rashed848/)
 * (@rashed848)
 * [3 years ago](https://wordpress.org/support/topic/many-issues-13/#post-16926008)
 * Hello [@wayne2346](https://wordpress.org/support/users/wayne2346/) !
 * Thank you for taking the time to share your honest feedback regarding your experience
   with the Directorist plugin. Your input is extremely valuable to us, and we genuinely
   appreciate your willingness to express your thoughts, even though you don’t usually
   write reviews.
 * I want to assure you that your review has not gone unnoticed, and we take your
   concerns seriously. We sincerely apologize for the disappointments you faced 
   during your interaction with our plugin. Please know that we have thoroughly 
   reviewed your feedback and have taken necessary steps to address the issues you’ve
   raised.
    1. **Functionality and User-Friendliness**: We acknowledge that our plugin’s user-
       friendliness was not up to your expectations. We have initiated an in-depth 
       review of the plugin’s configuration settings and user interface. Our development
       team is committed to enhancing the plugin’s usability, making it more intuitive
       and beginner-friendly.
    2. **Support Team**: We apologize for the lack of timely and efficient support 
       you received. This level of service is unacceptable, and we are taking immediate
       steps to improve our support system. We have already implemented measures to
       ensure faster response times and more comprehensive assistance to all our customers.
       Kindly, let us know the email address or username using which you have created
       the support ticket, kindly let us know so that we can take immediate action.
    3. **Performance Optimization**: We understand that the performance impact on your
       website was not satisfactory. Our development team is currently working on optimizing
       the plugin to reduce its impact on site speed and overall performance. You can
       expect significant improvements in this regard with our upcoming updates.
    4. **Documentation Improvement**: Your feedback about the lack of detailed documentation
       is well noted. We are actively working on creating a more comprehensive guide
       and tutorial resources to help users effectively use the plugin’s features.
 * To address your concerns more efficiently, we kindly request the email address
   or username you used to purchase the product. With this information, we can identify
   your specific case and ensure that appropriate actions are taken promptly.
 * Once again, we sincerely apologize for the inconvenience you experienced. Your
   satisfaction is our top priority, and we are committed to turning your disappointing
   experience into a delightful one.
 * If you have any further feedback, questions, or concerns, please don’t hesitate
   to reach out to us directly at [email/phone number]. We look forward to providing
   you with a much-improved experience with our plugin.
 * Thank you for giving us the opportunity to learn and grow from your feedback.
   We are determined to earn your trust and deliver a 5-star-worthy experience.
 * Warmest regards,

Viewing 1 replies (of 1 total)

The topic ‘Many Issues’ is closed to new replies.

 * ![](https://ps.w.org/directorist/assets/icon-256x256.gif?rev=3185058)
 * [Directorist: AI-Powered Business Directory, Listings & Classified Ads](https://wordpress.org/plugins/directorist/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/directorist/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/directorist/)
 * [Active Topics](https://wordpress.org/support/plugin/directorist/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/directorist/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/directorist/reviews/)

 * 1 reply
 * 4 participants
 * Last reply from: [rashed848](https://wordpress.org/support/users/rashed848/)
 * Last activity: [3 years ago](https://wordpress.org/support/topic/many-issues-13/#post-16926008)