Support » Plugin: WP Statistics » Many Errors Since WP 4.9 Update

  • Resolved ZAAAX

    (@zaaax)


    Hi, since updating to the latest WP Version (4.9) we’ve noticed WP Statistics just isn’t performing right. The Dashboard Admin view won’t load, keeps showing the loading circle and drags on the CPU.

    Also there’s multiple other errors being recorded from the sites root error log, which is available here on this link WP Statistic Error Log

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi,

    Thank you for reporting the issue, It seems you using the wp-statistics-realtime-stats plugin. Please disable that and trying to check.

    Let me know about this result.

    Hi Mostafa, disabled the wp-statistics-realtime-stats and reloaded the Admin. Got something a little worse. Check out the MP4 & image links.

    Just keeps loading, 1-6 minutes like this Loading Loading

    After 8 minutes the stats showed up, Hey We Have Stats

    The other thing is, while all this is going on, none of the links work for any other area of the site, in Admin I mean. You cannot click away to another area of the Admin at all.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    We have many implements in the next version. Please try to get beta version and installing in your WordPress.
    https://github.com/wp-statistics/wp-statistics/archive/master.zip

    Let me know about this final result.

    Mostafa, have downloaded the Beta version that you supplied from the link and the pluggin is still faulty. Takes ages to load and then on the Dashboard, all the stats boxes are trying to load all at the same time.

    Also, there are NO links working from the Dashboard at all even after WP Stats loads, which is in 20 minutes or so.

    So I guess there’s major issues with this plugin after the update. I’m removing & deleting WP Statistics and would expect a refund, thanks.

    When you have this plugin ready and working, tested and so on into something that works right, let me know and I’ll give it another shot.

    I think WP Statistics is a good idea and will be something people will want, once it works properly, until then, my site is not a Beta tester site, it’s a professional Web Design & Development Service, with real clients and real customers.

    Thanks for your time, as mentioned, return the $’s spent by us.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi @zaaax,

    We need more information about your WordPress to find the problem.

    If you can tell me:
    1. What’s your server operation name?
    2. What’s your PHP version?

    Hi @mostafas1990, the information you’re seeking is listed below.

    SERVER INFO:
    Server Environment
    Server Info: LiteSpeed
    PHP Version: 7.0.25
    PHP Post Max Size: 128 MB
    PHP Time Limit: 600
    PHP Max Input Vars: 6000
    SUHOSIN Installed: –
    MySQL Version: 10.0.31
    Max Upload Size: 128 MB

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    @zaaax Thank you for giving useful information.
    We’ll try to resolve this issue in the next version.

    HI @mostafas1990, so let me get this right. Your current version that I paid for does not work due to errors. You’re saying that the next version will be working properly, oh, so the question is, when is the new version being released? In the next 2-4 days?

    I have paid for something that doesn’t work. Therefore, I will ask again, please return the money I spent on your plugin asap.

    When the new version is released I’ll check it out.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi @zaaax,

    Unfortunately, the MySQL has a slow query problem in big data and we fixed this in the last changes on the beta version.

    This issue fixed in this commit and will be released soon.

    Please send another request through the contact form on the website.

    Hi @mostafas1990, when do you estimate the new release will be?

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Hi @zaaax,

    The new version will be released by the weekend.

    Ok great @mostafas1990. Can you post in here when the new release is done and ready to download, maybe a download link would be excellent?

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    Sure, I’ll say you.

    Plugin Author Mostafa Soufi

    (@mostafas1990)

    @zaaax Hi,
    The new version released.

Viewing 15 replies - 1 through 15 (of 15 total)
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