I used this plugin and Klarna as a payment provider for a short while. Unfortunately, we had many orders that got cancelled without any reason given. In the Klarna backend there are no error messages whatsoever. Asking some of those customers about what went wrong, they answered that the payment process just froze. Some even believed that their payment had been successful and were waiting for their order. Klarna support was very unhelpful, tried to blame it on customers’ credit-worthiness. However, most of them were able to pay with PayPal (even using invoice as payment method, which also checks credit-worthiness) without any problem. In the end, six customers’ orders failed (100%) within only two days.
What is mysterious though is that I myself was able to place two test orders (in the live system using SOFORT and invoice as payment methods) without any issues. Perhaps our customers are just too stupid?! However, they were smart enough to pay using PayPal PLUS payment gateway. So, I had to deactivate Klarna unfortunately because we cannot afford so many cancelled orders. I am now using Klarna Slice-it and Klarna Pay-Later through Mollie, which works just fine.
Plus, with Mollie I get feedback in the backend about the reason when a payment doesn’t go through. I can see when Klarna refused an installment payment, for instance. In the Klarna backend, that kind of information was not visible in the logs/protocol. I could not even see which payment method offered by Klarna they were using. It just says: “Klarna.” Very unhelpful.
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