Support » Plugin: WooCommerce Stripe Payment Gateway » Manually entered subscriptions unable to renew

  • I’m unable to process a renewal for a manually entered subscription. We’ve got thousands of manually entered subscriptions that were brought over from my client’s old platform. It seems that when a subscription is entered manually there is no WC_Order Object associated with it. On renewal the Stripe Payment Gateway plugin is trying to reference the WC_Order object that does not exist and it can’t process the renewal, despite the fact that there is a stripe customer id and card id saved with the user/subscription.

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  • Plugin Contributor Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    Hi there!

    Which subscriptions plugin are you using?

    Thanks, I’m using WooCommerce Subscriptions. I did end up importing all of the manual Subscription entries as orders and pairing the subscription with the imported order as it’s parent which has allowed me to use the stripe plugin. I’m currently doing some customization on processing renewals and the payment isn’t being recorded in woo, it hits stripe, but just doesn’t get marked as payed in the subscription. Currently troubleshooting why that is.

    Plugin Contributor Hannah S.

    (@fernashes)

    Automattic Happiness Engineer

    If you’re using WooCommerce Supscriptions from WooCommerce.com, you have access to our premium support via https://woocommerce.com/my-account/tickets/

    We’ll be able to help you more quickly and efficiently through the helpdesk.

Viewing 3 replies - 1 through 3 (of 3 total)
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