Manually created order, upper/lower case of email address

  • Resolved exitoffroad

    (@exitoffroad)


    1 week, 1 day ago

    Hello. When manually creating an order, then sending the customer the details of the order to their email, once they open the email and follow the link, they then see “To view this page, you must either login or verify the email address associated with the order.“. Most would just enter their email address however they type it by default, usually all lower case, but when I create an order, I usually copy and paste their email address directly from their email they sent in, so it could be like JoeSchmo@whatever.com. If Joe doesn’t enter it with exactly the same upper and lower case, he has no access. So if he types joeschmo@whatever.com, he won’t get access. He has to match exactly the same case that I input it.

    This seems pretty silly, and the customers can’t figure it out. Shouldn’t it just accept whatever case the letters are input and not worry about the capitalization? I copy and paste their email the way they have it written, but people don’t consistently adjust the capitalization, unless perhaps they’re auto filling the form.

    Using the most current version of Woocommerce, 9.3.3.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Shameem a11n

    (@shameemreza)

    1 week, 1 day ago

    Hi @exitoffroad

    Email addresses are technically case-sensitive, however, it is a common practice to treat them as case-insensitive. This is because most email providers do not distinguish between uppercase and lowercase characters.

    In WooCommerce, the email address field should be case insensitive by default. This is to ensure that only the person with the exact email address can view the order details.

    That being said, we understand that this can cause confusion for your customers. As a workaround, we recommend you to always input the email addresses in lowercase when creating an order. This way, even if your customers type their email address in any case, they should be able to access the order details.

    Thank you for your understanding and patience. If you have any other questions or concerns, please don’t hesitate to ask.

    Thread Starter exitoffroad

    (@exitoffroad)

    1 week ago

    OK, thank you for your assistance.

Viewing 2 replies - 1 through 2 (of 2 total)
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