Title: Manually created invoice payment problems Last modified: March 26, 2022 --- # Manually created invoice payment problems * Resolved [corbindoak](https://wordpress.org/support/users/corbindoak/) * (@corbindoak) * [4 years, 1 month ago](https://wordpress.org/support/topic/manually-created-invoice-payment-problems/) * I am having a problem with being able to pay an order that is created manually. When I go through the shop and add to cart and then pay everything is working fine. When I create a manual order through the backend of Woocommerce and send it the payment link sends me to an error message this order can’t be paid for… I have already tried deactivating all my plugins except Woocommerce and Woocommerce made plugins and switching to the Storefront theme. The error still happends. I am at a loss. Hoping someone out there can assist. * ``` ### WordPress Environment ### WordPress address (URL): https://www.oceanbluehi.com Site address (URL): https://www.oceanbluehi.com WC Version: 6.3.1 REST API Version: ✔ 6.3.1 WC Blocks Version: ✔ 6.9.0 Action Scheduler Version: ✔ 3.4.0 WC Admin Version: ✔ 3.2.1 Log Directory Writable: ✔ WP Version: 5.9.2 WP Multisite: – WP Memory Limit: 512 MB WP Debug Mode: – WP Cron: ✔ Language: en_US External object cache: – ### Server Environment ### Server Info: LiteSpeed PHP Version: 8.0.17 PHP Post Max Size: 256 MB PHP Time Limit: 360 PHP Max Input Vars: 8000 cURL Version: 7.71.0 OpenSSL/1.1.1d SUHOSIN Installed: – MySQL Version: 10.3.34-MariaDB Max Upload Size: 256 MB Default Timezone is UTC: ✔ fsockopen/cURL: ✔ SoapClient: ✔ DOMDocument: ✔ GZip: ✔ Multibyte String: ✔ Remote Post: ✔ Remote Get: ✔ ### Database ### WC Database Version: 6.3.1 WC Database Prefix: wp610_ Total Database Size: 5.82MB Database Data Size: 4.91MB Database Index Size: 0.91MB 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Number of Decimals: 2 Taxonomies: Product Types: external (external) grouped (grouped) simple (simple) subscription (subscription) variable (variable) variable subscription (variable-subscription) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: – ### WC Pages ### Shop base: #41 - /shop/ Cart: #42 - /cart/ Checkout: #43 - /checkout/ My account: #44 - /my-account/ Terms and conditions: #3 - /privacy-policy/ ### Theme ### Name: Kadence Version: 1.1.15 Author URL: https://www.kadencewp.com/ Child Theme: ❌ – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme WooCommerce Support: ✔ ### Templates ### Overrides: – ### WooCommerce Payments ### Version: 3.8.2 Connected to WPCOM: No Blog ID: - Account ID: - ### Action Scheduler ### Canceled: 1 Oldest: 2022-03-10 09:49:39 +0000 Newest: 2022-03-10 09:49:39 +0000 Complete: 542 Oldest: 2022-03-19 22:53:24 +0000 Newest: 2022-03-23 19:23:55 +0000 Failed: 1 Oldest: 2022-03-19 22:57:52 +0000 Newest: 2022-03-19 22:57:52 +0000 Pending: 2 Oldest: 2022-03-23 21:23:55 +0000 Newest: 2022-03-26 03:24:28 +0000 ### Status report information ### Generated at: 2022-03-23 19:51:09 +00:00 ``` * ``` 2022-03-23T19:18:25+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods?test_mode=1&customer=cus_LB0QVqbxMcrlek&type=card&limit=100 2022-03-23T19:18:25+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', ) 2022-03-23T19:18:26+00:00 INFO RESPONSE: array ( 'object' => 'list', 'data' => array ( 0 => array ( 'id' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'object' => 'payment_method', 'billing_details' => array ( 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'email' => '(redacted)', 'name' => '(redacted)', 'phone' => '(redacted)', ), 'card' => array ( 'brand' => 'visa', 'checks' => array ( 'address_line1_check' => NULL, 'address_postal_code_check' => NULL, 'cvc_check' => 'pass', ), 'country' => '(redacted)', 'exp_month' => 2, 'exp_year' => 2026, 'fingerprint' => '0SEufZLr8JkcLcfi', 'funding' => 'credit', 'generated_from' => NULL, 'last4' => '4242', 'networks' => array ( 'available' => array ( 0 => 'visa', ), 'preferred' => NULL, ), 'three_d_secure_usage' => array ( 'supported' => true, ), 'wallet' => NULL, ), 'created' => 1647726179, 'customer' => 'cus_LB0QVqbxMcrlek', 'livemode' => false, 'metadata' => array ( ), 'type' => 'card', ), ), 'has_more' => false, 'url' => '/v1/payment_methods', ) 2022-03-23T19:18:45+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/customers/cus_LB0QVqbxMcrlek 2022-03-23T19:18:45+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', 'Idempotency-Key' => '9b536fd4-470d-403c-8145-d9ea8e87ed7a', ) 2022-03-23T19:18:45+00:00 INFO BODY: array ( 'test_mode' => true, 'name' => '(redacted)', 'description' => 'Name: Corbin Doak, Username: corbin', 'email' => '(redacted)', 'phone' => '(redacted)', 'address' => array ( 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'city' => '(redacted)', 'state' => '(redacted)', 'country' => '(redacted)', ), 'shipping' => array ( 'name' => '(redacted)', 'address' => array ( 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'city' => '(redacted)', 'state' => '(redacted)', 'country' => '(redacted)', ), ), ) 2022-03-23T19:18:46+00:00 INFO RESPONSE: array ( 'id' => 'cus_LB0QVqbxMcrlek', 'object' => 'customer', 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'balance' => 0, 'created' => 1645221312, 'currency' => NULL, 'default_source' => NULL, 'delinquent' => false, 'description' => 'Name: Corbin Doak, Username: corbin', 'discount' => NULL, 'email' => '(redacted)', 'invoice_prefix' => '72287CA5', 'invoice_settings' => array ( 'custom_fields' => NULL, 'default_payment_method' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'footer' => NULL, ), 'livemode' => false, 'metadata' => 'stdClass()', 'name' => '(redacted)', 'next_invoice_sequence' => 1, 'phone' => '(redacted)', 'preferred_locales' => array ( ), 'shipping' => array ( 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'name' => '(redacted)', 'phone' => '(redacted)', ), 'tax_exempt' => 'none', 'test_clock' => NULL, ) 2022-03-23T19:18:46+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/payment_methods/pm_1KfA352HCssGOgcCmGs5pU9r 2022-03-23T19:18:46+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', 'Idempotency-Key' => 'd119e063-100f-4a52-8cb4-727a426144db', ) 2022-03-23T19:18:46+00:00 INFO BODY: array ( 'test_mode' => true, 'billing_details' => array ( 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'email' => '(redacted)', 'name' => '(redacted)', 'phone' => '(redacted)', ), ) 2022-03-23T19:18:47+00:00 INFO RESPONSE: array ( 'id' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'object' => 'payment_method', 'billing_details' => array ( 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'email' => '(redacted)', 'name' => '(redacted)', 'phone' => '(redacted)', ), 'card' => array ( 'brand' => 'visa', 'checks' => array ( 'address_line1_check' => 'pass', 'address_postal_code_check' => 'pass', 'cvc_check' => 'pass', ), 'country' => '(redacted)', 'exp_month' => 2, 'exp_year' => 2026, 'fingerprint' => '0SEufZLr8JkcLcfi', 'funding' => 'credit', 'generated_from' => NULL, 'last4' => '4242', 'networks' => array ( 'available' => array ( 0 => 'visa', ), 'preferred' => NULL, ), 'three_d_secure_usage' => array ( 'supported' => true, ), 'wallet' => NULL, ), 'created' => 1647726179, 'customer' => 'cus_LB0QVqbxMcrlek', 'livemode' => false, 'metadata' => 'stdClass()', 'type' => 'card', ) 2022-03-23T19:18:47+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/intentions 2022-03-23T19:18:47+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', 'Idempotency-Key' => 'ad29e6f7-88d7-4caf-89eb-043b625bd0ae', ) 2022-03-23T19:18:47+00:00 INFO BODY: array ( 'test_mode' => true, 'amount' => 7768, 'currency' => 'usd', 'confirm' => 'true', 'payment_method' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'customer' => 'cus_LB0QVqbxMcrlek', 'capture_method' => 'manual', 'metadata' => array ( 'customer_name' => '(redacted)', 'customer_email' => '(redacted)', 'site_url' => 'https://www.oceanbluehi.com', 'order_id' => 209, 'order_key' => 'wc_order_ilHxky9706Cwk', 'payment_type' => 'WCPay\\Constants\\Payment_Type()', ), 'level3' => array ( 'merchant_reference' => '209', 'customer_reference' => '209', 'shipping_amount' => 2229, 'line_items' => array ( 0 => 'stdClass()', 1 => 'stdClass()', 2 => 'stdClass()', ), 'shipping_address_zip' => '96743', 'shipping_from_zip' => '96743', ), 'description' => 'Online Payment for Order #209 for www.oceanbluehi.com blog_id 202627713', 'payment_method_types' => array ( 0 => 'card', ), ) 2022-03-23T19:18:49+00:00 INFO RESPONSE: array ( 'id' => 'pi_3KgZhk2HCssGOgcC0d28itzq', 'object' => 'payment_intent', 'amount' => 7768, 'amount_capturable' => 7768, 'amount_received' => 0, 'amount_subtotal' => 7768, 'application' => 'ca_Ex84e31yMTLaNU5ozQvi5woLclpIDVpX', 'application_fee_amount' => 255, 'automatic_payment_methods' => NULL, 'canceled_at' => NULL, 'cancellation_reason' => NULL, 'capture_method' => 'manual', 'charges' => array ( 'object' => 'list', 'data' => array ( 0 => array ( 'id' => 'ch_3KgZhk2HCssGOgcC0TivmrCj', 'object' => 'charge', 'amount' => 7768, 'amount_captured' => 0, 'amount_refunded' => 0, 'application' => 'ca_Ex84e31yMTLaNU5ozQvi5woLclpIDVpX', 'application_fee' => NULL, 'application_fee_amount' => 255, 'balance_transaction' => NULL, 'billing_details' => array ( 'address' => array ( 'city' => '(redacted)', 'country' => '(redacted)', 'line1' => '(redacted)', 'line2' => '(redacted)', 'postal_code' => '(redacted)', 'state' => '(redacted)', ), 'email' => '(redacted)', 'name' => '(redacted)', 'phone' => '(redacted)', ), 'calculated_statement_descriptor' => 'WWW.OCEANBLUEHI.COM', 'captured' => false, 'created' => 1648063128, 'currency' => 'usd', 'customer' => 'cus_LB0QVqbxMcrlek', 'description' => 'Online Payment for Order #209 for www.oceanbluehi.com blog_id 202627713', 'destination' => NULL, 'dispute' => NULL, 'disputed' => false, 'failure_code' => NULL, 'failure_message' => NULL, 'fraud_details' => array ( ), 'invoice' => NULL, 'level3' => array ( 'customer_reference' => '209', 'line_items' => array ( 0 => array ( 'discount_amount' => 0, 'product_code' => '165', 'product_description' => 'Macadamia Nuts Medium Bag', 'quantity' => 1, 'tax_amount' => 59, 'unit_cost' => 1300, ), 1 => array ( 'discount_amount' => 0, 'product_code' => '93', 'product_description' => 'Macadamia Nuts Big Bag', 'quantity' => 1, 'tax_amount' => 99, 'unit_cost' => 2200, ), 2 => array ( 'discount_amount' => 0, 'product_code' => '168', 'product_description' => 'Macadamia Nuts Small Bag', 'quantity' => 2, 'tax_amount' => 81, 'unit_cost' => 900, ), ), 'merchant_reference' => '209', 'shipping_address_zip' => '96743', 'shipping_amount' => 2229, 'shipping_from_zip' => '96743', ), 'livemode' => false, 'metadata' => array ( 'customer_name' => '(redacted)', 'customer_email' => '(redacted)', 'site_url' => 'https://www.oceanbluehi.com', 'order_id' => '209', 'order_key' => 'wc_order_ilHxky9706Cwk', 'payment_type' => 'single', ), 'on_behalf_of' => NULL, 'order' => NULL, 'outcome' => array ( 'network_status' => 'approved_by_network', 'reason' => NULL, 'risk_level' => 'normal', 'risk_score' => 18, 'seller_message' => 'Payment complete.', 'type' => 'authorized', ), 'paid' => true, 'payment_intent' => 'pi_3KgZhk2HCssGOgcC0d28itzq', 'payment_method' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'payment_method_details' => array ( 'card' => array ( 'brand' => 'visa', 'checks' => array ( 'address_line1_check' => 'pass', 'address_postal_code_check' => 'pass', 'cvc_check' => NULL, ), 'country' => '(redacted)', 'exp_month' => 2, 'exp_year' => 2026, 'fingerprint' => '0SEufZLr8JkcLcfi', 'funding' => 'credit', 'installments' => NULL, 'last4' => '4242', 'mandate' => NULL, 'network' => 'visa', 'three_d_secure' => NULL, 'wallet' => NULL, ), 'type' => 'card', ), 'receipt_email' => NULL, 'receipt_number' => NULL, 'receipt_url' => 'https://pay.stripe.com/receipts/acct_1KQzPJ2HCssGOgcC/ch_3KgZhk2HCssGOgcC0TivmrCj/rcpt_LNKMK91wBTSmUJo2m4tH0CrsBiWdtPs', 'refunded' => false, 'refunds' => array ( 'object' => 'list', 'data' => array ( ), 'has_more' => false, 'total_count' => 0, 'url' => '/v1/charges/ch_3KgZhk2HCssGOgcC0TivmrCj/refunds', ), 'review' => NULL, 'shipping' => NULL, 'source' => NULL, 'source_transfer' => NULL, 'statement_descriptor' => NULL, 'statement_descriptor_suffix' => NULL, 'status' => 'succeeded', 'transfer_data' => NULL, 'transfer_group' => NULL, ), ), 'has_more' => false, 'total_count' => 1, 'url' => '/v1/charges?payment_intent=pi_3KgZhk2HCssGOgcC0d28itzq', ), 'client_secret' => '(redacted)', 'confirmation_method' => 'automatic', 'created' => 1648063128, 'currency' => 'usd', 'customer' => 'cus_LB0QVqbxMcrlek', 'description' => 'Online Payment for Order #209 for www.oceanbluehi.com blog_id 202627713', 'invoice' => NULL, 'last_payment_error' => NULL, 'level3' => array ( 'customer_reference' => '209', 'line_items' => array ( 0 => array ( 'discount_amount' => 0, 'product_code' => '165', 'product_description' => 'Macadamia Nuts Medium Bag', 'quantity' => 1, 'tax_amount' => 59, 'unit_cost' => 1300, ), 1 => array ( 'discount_amount' => 0, 'product_code' => '93', 'product_description' => 'Macadamia Nuts Big Bag', 'quantity' => 1, 'tax_amount' => 99, 'unit_cost' => 2200, ), 2 => array ( 'discount_amount' => 0, 'product_code' => '168', 'product_description' => 'Macadamia Nuts Small Bag', 'quantity' => 2, 'tax_amount' => 81, 'unit_cost' => 900, ), ), 'merchant_reference' => '209', 'shipping_address_zip' => '96743', 'shipping_amount' => 2229, 'shipping_from_zip' => '96743', ), 'livemode' => false, 'metadata' => array ( 'customer_name' => '(redacted)', 'customer_email' => '(redacted)', 'site_url' => 'https://www.oceanbluehi.com', 'order_id' => '209', 'order_key' => 'wc_order_ilHxky9706Cwk', 'payment_type' => 'single', ), 'next_action' => NULL, 'on_behalf_of' => NULL, 'payment_method' => 'pm_1KfA352HCssGOgcCmGs5pU9r', 'payment_method_options' => array ( 'card' => array ( 'installments' => NULL, 'mandate_options' => NULL, 'network' => NULL, 'request_three_d_secure' => 'automatic', ), ), 'payment_method_types' => array ( 0 => 'card', ), 'processing' => NULL, 'receipt_email' => NULL, 'review' => NULL, 'setup_future_usage' => NULL, 'shipping' => NULL, 'source' => NULL, 'statement_descriptor' => NULL, 'statement_descriptor_suffix' => NULL, 'status' => 'requires_capture', 'total_details' => array ( 'amount_discount' => 0, 'amount_tax' => 0, ), 'transfer_data' => NULL, 'transfer_group' => NULL, 'fee_history' => array ( 0 => array ( 'type' => 'base', 'percentage_rate' => 0.029, 'fixed_rate' => 30, 'currency' => 'usd', ), ), ) 2022-03-23T19:19:30+00:00 INFO REQUEST POST https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/tracking/order 2022-03-23T19:19:30+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', 'Idempotency-Key' => 'bfad59b7-670e-4705-a37a-b8e6d55288f8', ) 2022-03-23T19:19:30+00:00 INFO BODY: array ( 'test_mode' => true, 'order_data' => array ( 'id' => 209, 'parent_id' => 0, 'status' => 'on-hold', 'currency' => 'USD', 'version' => '6.3.1', 'prices_include_tax' => false, 'date_created' => 'WC_DateTime()', 'date_modified' => 'WC_DateTime()', 'discount_total' => '0', 'discount_tax' => '0', 'shipping_total' => '21.33', 'shipping_tax' => '0.96', 'cart_tax' => '2.39', 'total' => '77.68', 'total_tax' => '3.35', 'customer_id' => 2, 'order_key' => 'wc_order_ilHxky9706Cwk', 'billing' => array ( 'first_name' => 'Corbin', 'last_name' => 'Doak', 'company' => 'CTD Imaging', 'address_1' => '65-1274 Kawaihae Road', 'address_2' => '', 'city' => '(redacted)', 'state' => '(redacted)', 'postcode' => '96743', 'country' => '(redacted)', 'email' => '(redacted)', 'phone' => '(redacted)', ), 'shipping' => array ( 'first_name' => 'Corbin', 'last_name' => 'Doak', 'company' => 'CTD Imaging', 'address_1' => '65-1274 Kawaihae Road', 'address_2' => '', 'city' => '(redacted)', 'state' => '(redacted)', 'postcode' => '96743', 'country' => '(redacted)', 'phone' => '(redacted)', ), 'payment_method' => 'woocommerce_payments', 'payment_method_title' => 'Credit card / debit card', 'transaction_id' => 'pi_3KgZhk2HCssGOgcC0d28itzq', 'customer_ip_address' => '67.53.37.74', 'customer_user_agent' => 'Mozilla/5.0 (Macintosh; Intel Mac OS X 10_15_7) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/99.0.4844.74 Safari/537.36', 'created_via' => 'checkout', 'customer_note' => '', 'date_completed' => NULL, 'date_paid' => NULL, 'cart_hash' => '37d3b3b5cdfcf7a476800df72fd48a99', 'number' => '209', 'meta_data' => array ( 0 => 'WC_Meta_Data()', 1 => 'WC_Meta_Data()', 2 => 'WC_Meta_Data()', 3 => 'WC_Meta_Data()', 4 => 'WC_Meta_Data()', 5 => 'WC_Meta_Data()', 6 => 'WC_Meta_Data()', 7 => 'WC_Meta_Data()', ), 'line_items' => array ( 42 => 'WC_Order_Item_Product()', 43 => 'WC_Order_Item_Product()', 44 => 'WC_Order_Item_Product()', ), 'tax_lines' => array ( 46 => 'WC_Order_Item_Tax()', ), 'shipping_lines' => array ( 45 => 'WC_Order_Item_Shipping()', ), 'fee_lines' => array ( ), 'coupon_lines' => array ( ), '_payment_method_id' => 'pm_1KfA352HCssGOgcCmGs5pU9r', '_stripe_customer_id' => 'cus_LB0QVqbxMcrlek', ), 'update' => false, ) 2022-03-23T19:19:31+00:00 INFO RESPONSE: array ( 'result' => 'error', ) 2022-03-23T19:22:11+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=0 2022-03-23T19:22:11+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', ) 2022-03-23T19:22:11+00:00 INFO RESPONSE: array ( 'account_id' => 'acct_1KQzPJ2HCssGOgcC', 'email' => '(redacted)', 'live_publishable_key' => 'pk_live_iBIpeqzKOOx2Y8PFCRBfyMU000Q7xVG4Sn', 'test_publishable_key' => 'pk_test_51ETDmyFuiXB5oUVxwSobQMW5Tno1GclIq7ePZWzLeW4q8oa7Zb8hI5VfwI5sNT5nXuKYinLukNvGCXmsQXAoDGHG00MqHqlYHR', 'is_live' => true, 'has_pending_requirements' => false, 'has_overdue_requirements' => false, 'current_deadline' => NULL, 'status' => 'complete', 'capabilities' => array ( 'bancontact_payments' => 'active', 'card_payments' => 'active', 'eps_payments' => 'active', 'giropay_payments' => 'active', 'ideal_payments' => 'active', 'p24_payments' => 'active', 'sepa_debit_payments' => 'active', 'sofort_payments' => 'active', 'tax_reporting_us_1099_k' => 'active', 'transfers' => 'active', 'acss_debit_payments' => 'unrequested', 'afterpay_clearpay_payments' => 'unrequested', 'klarna' => 'unrequested', 'link_payments' => 'unrequested', 'tax_reporting_us_1099_misc' => 'unrequested', 'us_bank_account_ach_payments' => 'unrequested', ), 'capability_requirements' => array ( 'acss_debit_payments' => array ( ), 'afterpay_clearpay_payments' => array ( 0 => 'business_profile.support_phone', ), 'bancontact_payments' => array ( ), 'card_payments' => array ( ), 'eps_payments' => array ( ), 'giropay_payments' => array ( ), 'ideal_payments' => array ( ), 'klarna' => array ( 0 => 'mcc', ), 'link_payments' => array ( ), 'p24_payments' => array ( ), 'sepa_debit_payments' => array ( ), 'sofort_payments' => array ( ), 'tax_reporting_us_1099_k' => array ( ), 'tax_reporting_us_1099_misc' => array ( ), 'transfers' => array ( ), 'us_bank_account_ach_payments' => array ( ), ), 'payments_enabled' => true, 'deposits_status' => 'daily', 'statement_descriptor' => 'WWW.OCEANBLUEHI.COM', 'latest_tos_agreement' => array ( 'date' => '2022-02-08 19:31:22', 'source' => 'signup', 'is_current_version' => true, ), 'fees' => array ( 'base' => array ( 'percentage_rate' => 0.029, 'fixed_rate' => 30, 'currency' => 'usd', ), 'discount' => array ( ), 'bancontact' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'card' => array ( 'base' => array ( 'percentage_rate' => 0.029, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'card_present' => array ( 'base' => array ( 'percentage_rate' => 0.026, 'fixed_rate' => 10, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'eps' => array ( 'base' => array ( 'percentage_rate' => 0.018, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'ideal' => array ( 'base' => array ( 'percentage_rate' => 0, 'fixed_rate' => 80, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'giropay' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'p24' => array ( 'base' => array ( 'percentage_rate' => 0.022, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'sofort' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'sepa_debit' => array ( 'base' => array ( 'percentage_rate' => 0.008, 'fixed_rate' => 30, 'currency' => 'usd', 'fee_cap' => 600, ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), ), 'capital' => array ( 'has_active_loan' => false, 'has_previous_loans' => false, 'loans' => array ( ), ), 'fraud_services' => array ( 'stripe' => array ( ), 'sift' => array ( 'beacon_key' => 'affbdadb36', 'sandbox_beacon_key' => '6ad0ad748b', ), ), 'store_currencies' => array ( 'default' => 'usd', 'supported' => array ( 0 => 'usd', ), ), 'customer_currencies' => array ( 'supported' => array ( 0 => 'usd', 1 => 'aed', 2 => 'afn', 3 => 'all', 4 => 'amd', 5 => 'ang', 6 => 'aoa', 7 => 'ars', 8 => 'aud', 9 => 'awg', 10 => 'azn', 11 => 'bam', 12 => 'bbd', 13 => 'bdt', 14 => 'bgn', 15 => 'bif', 16 => 'bmd', 17 => 'bnd', 18 => 'bob', 19 => 'brl', 20 => 'bsd', 21 => 'bwp', 22 => 'byn', 23 => 'bzd', 24 => 'cad', 25 => 'cdf', 26 => 'chf', 27 => 'clp', 28 => 'cny', 29 => 'cop', 30 => 'crc', 31 => 'cve', 32 => 'czk', 33 => 'djf', 34 => 'dkk', 35 => 'dop', 36 => 'dzd', 37 => 'egp', 38 => 'etb', 39 => 'eur', 40 => 'fjd', 41 => 'fkp', 42 => 'gbp', 43 => 'gel', 44 => 'gip', 45 => 'gmd', 46 => 'gnf', 47 => 'gtq', 48 => 'gyd', 49 => 'hkd', 50 => 'hnl', 51 => 'hrk', 52 => 'htg', 53 => 'huf', 54 => 'idr', 55 => 'ils', 56 => 'inr', 57 => 'isk', 58 => 'jmd', 59 => 'jpy', 60 => 'kes', 61 => 'kgs', 62 => 'khr', 63 => 'kmf', 64 => 'krw', 65 => 'kyd', 66 => 'kzt', 67 => 'lak', 68 => 'lbp', 69 => 'lkr', 70 => 'lrd', 71 => 'lsl', 72 => 'mad', 73 => 'mdl', 74 => 'mga', 75 => 'mkd', 76 => 'mmk', 77 => 'mnt', 78 => 'mop', 79 => 'mro', 80 => 'mur', 81 => 'mvr', 82 => 'mwk', 83 => 'mxn', 84 => 'myr', 85 => 'mzn', 86 => 'nad', 87 => 'ngn', 88 => 'nio', 89 => 'nok', 90 => 'npr', 91 => 'nzd', 92 => 'pab', 93 => 'pen', 94 => 'pgk', 95 => 'php', 96 => 'pkr', 97 => 'pln', 98 => 'pyg', 99 => 'qar', 100 => 'ron', 101 => 'rsd', 102 => 'rub', 103 => 'rwf', 104 => 'sar', 105 => 'sbd', 106 => 'scr', 107 => 'sek', 108 => 'sgd', 109 => 'shp', 110 => 'sll', 111 => 'sos', 112 => 'srd', 113 => 'std', 114 => 'szl', 115 => 'thb', 116 => 'tjs', 117 => 'top', 118 => 'try', 119 => 'ttd', 120 => 'twd', 121 => 'tzs', 122 => 'uah', 123 => 'ugx', 124 => 'uyu', 125 => 'uzs', 126 => 'vnd', 127 => 'vuv', 128 => 'wst', 129 => 'xaf', 130 => 'xcd', 131 => 'xof', 132 => 'xpf', 133 => 'yer', 134 => 'zar', 135 => 'zmw', ), ), 'country' => '(redacted)', 'instant_deposits_eligible' => false, 'card_present_eligible' => true, 'platform_checkout_eligible' => false, 'business_profile' => array ( 'name' => '(redacted)', 'url' => 'https://www.oceanbluehi.com', 'support_address' => array ( ), 'support_email' => NULL, 'support_phone' => NULL, ), 'branding' => array ( 'icon' => NULL, 'logo' => NULL, 'primary_color' => NULL, 'secondary_color' => NULL, ), 'has_more_failed_events' => false, ) 2022-03-23T19:23:54+00:00 INFO REQUEST GET https://public-api.wordpress.com/wpcom/v2/sites/%s/wcpay/accounts?test_mode=0 2022-03-23T19:23:54+00:00 INFO HEADERS: array ( 'Content-Type' => 'application/json; charset=utf-8', 'User-Agent' => 'WooCommerce Payments/3.8.2', ) 2022-03-23T19:23:55+00:00 INFO RESPONSE: array ( 'account_id' => 'acct_1KQzPJ2HCssGOgcC', 'email' => '(redacted)', 'live_publishable_key' => 'pk_live_iBIpeqzKOOx2Y8PFCRBfyMU000Q7xVG4Sn', 'test_publishable_key' => 'pk_test_51ETDmyFuiXB5oUVxwSobQMW5Tno1GclIq7ePZWzLeW4q8oa7Zb8hI5VfwI5sNT5nXuKYinLukNvGCXmsQXAoDGHG00MqHqlYHR', 'is_live' => true, 'has_pending_requirements' => false, 'has_overdue_requirements' => false, 'current_deadline' => NULL, 'status' => 'complete', 'capabilities' => array ( 'bancontact_payments' => 'active', 'card_payments' => 'active', 'eps_payments' => 'active', 'giropay_payments' => 'active', 'ideal_payments' => 'active', 'p24_payments' => 'active', 'sepa_debit_payments' => 'active', 'sofort_payments' => 'active', 'tax_reporting_us_1099_k' => 'active', 'transfers' => 'active', 'acss_debit_payments' => 'unrequested', 'afterpay_clearpay_payments' => 'unrequested', 'klarna' => 'unrequested', 'link_payments' => 'unrequested', 'tax_reporting_us_1099_misc' => 'unrequested', 'us_bank_account_ach_payments' => 'unrequested', ), 'capability_requirements' => array ( 'acss_debit_payments' => array ( ), 'afterpay_clearpay_payments' => array ( 0 => 'business_profile.support_phone', ), 'bancontact_payments' => array ( ), 'card_payments' => array ( ), 'eps_payments' => array ( ), 'giropay_payments' => array ( ), 'ideal_payments' => array ( ), 'klarna' => array ( 0 => 'mcc', ), 'link_payments' => array ( ), 'p24_payments' => array ( ), 'sepa_debit_payments' => array ( ), 'sofort_payments' => array ( ), 'tax_reporting_us_1099_k' => array ( ), 'tax_reporting_us_1099_misc' => array ( ), 'transfers' => array ( ), 'us_bank_account_ach_payments' => array ( ), ), 'payments_enabled' => true, 'deposits_status' => 'daily', 'statement_descriptor' => 'WWW.OCEANBLUEHI.COM', 'latest_tos_agreement' => array ( 'date' => '2022-02-08 19:31:22', 'source' => 'signup', 'is_current_version' => true, ), 'fees' => array ( 'base' => array ( 'percentage_rate' => 0.029, 'fixed_rate' => 30, 'currency' => 'usd', ), 'discount' => array ( ), 'bancontact' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'card' => array ( 'base' => array ( 'percentage_rate' => 0.029, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'card_present' => array ( 'base' => array ( 'percentage_rate' => 0.026, 'fixed_rate' => 10, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'eps' => array ( 'base' => array ( 'percentage_rate' => 0.018, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'ideal' => array ( 'base' => array ( 'percentage_rate' => 0, 'fixed_rate' => 80, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'giropay' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'p24' => array ( 'base' => array ( 'percentage_rate' => 0.022, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'sofort' => array ( 'base' => array ( 'percentage_rate' => 0.014, 'fixed_rate' => 30, 'currency' => 'usd', ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), 'sepa_debit' => array ( 'base' => array ( 'percentage_rate' => 0.008, 'fixed_rate' => 30, 'currency' => 'usd', 'fee_cap' => 600, ), 'additional' => array ( 'percentage_rate' => 0.015, 'fixed_rate' => 0, 'currency' => 'usd', ), 'fx' => array ( 'percentage_rate' => 0.01, 'fixed_rate' => 0, 'currency' => 'usd', ), 'discount' => array ( ), ), ), 'capital' => array ( 'has_active_loan' => false, 'has_previous_loans' => false, 'loans' => array ( ), ), 'fraud_services' => array ( 'stripe' => array ( ), 'sift' => array ( 'beacon_key' => 'affbdadb36', 'sandbox_beacon_key' => '6ad0ad748b', ), ), 'store_currencies' => array ( 'default' => 'usd', 'supported' => array ( 0 => 'usd', ), ), 'customer_currencies' => array ( 'supported' => array ( 0 => 'usd', 1 => 'aed', 2 => 'afn', 3 => 'all', 4 => 'amd', 5 => 'ang', 6 => 'aoa', 7 => 'ars', 8 => 'aud', 9 => 'awg', 10 => 'azn', 11 => 'bam', 12 => 'bbd', 13 => 'bdt', 14 => 'bgn', 15 => 'bif', 16 => 'bmd', 17 => 'bnd', 18 => 'bob', 19 => 'brl', 20 => 'bsd', 21 => 'bwp', 22 => 'byn', 23 => 'bzd', 24 => 'cad', 25 => 'cdf', 26 => 'chf', 27 => 'clp', 28 => 'cny', 29 => 'cop', 30 => 'crc', 31 => 'cve', 32 => 'czk', 33 => 'djf', 34 => 'dkk', 35 => 'dop', 36 => 'dzd', 37 => 'egp', 38 => 'etb', 39 => 'eur', 40 => 'fjd', 41 => 'fkp', 42 => 'gbp', 43 => 'gel', 44 => 'gip', 45 => 'gmd', 46 => 'gnf', 47 => 'gtq', 48 => 'gyd', 49 => 'hkd', 50 => 'hnl', 51 => 'hrk', 52 => 'htg', 53 => 'huf', 54 => 'idr', 55 => 'ils', 56 => 'inr', 57 => 'isk', 58 => 'jmd', 59 => 'jpy', 60 => 'kes', 61 => 'kgs', 62 => 'khr', 63 => 'kmf', 64 => 'krw', 65 => 'kyd', 66 => 'kzt', 67 => 'lak', 68 => 'lbp', 69 => 'lkr', 70 => 'lrd', 71 => 'lsl', 72 => 'mad', 73 => 'mdl', 74 => 'mga', 75 => 'mkd', 76 => 'mmk', 77 => 'mnt', 78 => 'mop', 79 => 'mro', 80 => 'mur', 81 => 'mvr', 82 => 'mwk', 83 => 'mxn', 84 => 'myr', 85 => 'mzn', 86 => 'nad', 87 => 'ngn', 88 => 'nio', 89 => 'nok', 90 => 'npr', 91 => 'nzd', 92 => 'pab', 93 => 'pen', 94 => 'pgk', 95 => 'php', 96 => 'pkr', 97 => 'pln', 98 => 'pyg', 99 => 'qar', 100 => 'ron', 101 => 'rsd', 102 => 'rub', 103 => 'rwf', 104 => 'sar', 105 => 'sbd', 106 => 'scr', 107 => 'sek', 108 => 'sgd', 109 => 'shp', 110 => 'sll', 111 => 'sos', 112 => 'srd', 113 => 'std', 114 => 'szl', 115 => 'thb', 116 => 'tjs', 117 => 'top', 118 => 'try', 119 => 'ttd', 120 => 'twd', 121 => 'tzs', 122 => 'uah', 123 => 'ugx', 124 => 'uyu', 125 => 'uzs', 126 => 'vnd', 127 => 'vuv', 128 => 'wst', 129 => 'xaf', 130 => 'xcd', 131 => 'xof', 132 => 'xpf', 133 => 'yer', 134 => 'zar', 135 => 'zmw', ), ), 'country' => '(redacted)', 'instant_deposits_eligible' => false, 'card_present_eligible' => true, 'platform_checkout_eligible' => false, 'business_profile' => array ( 'name' => '(redacted)', 'url' => 'https://www.oceanbluehi.com', 'support_address' => array ( ), 'support_email' => NULL, 'support_phone' => NULL, ), 'branding' => array ( 'icon' => NULL, 'logo' => NULL, 'primary_color' => NULL, 'secondary_color' => NULL, ), 'has_more_failed_events' => false, ) 2022-03-07T21:25:01+00:00 ERROR Error getting data feed 2022-03-07T21:25:01+00:00 ERROR WP_Error Object ( [errors] => Array ( [http_request_failed] => Array ( [0] => cURL error 28: Resolving timed out after 14450 milliseconds ) ) [error_data] => Array ( ) [additional_data:protected] => Array ( ) ) Expand Plugin Support ``` * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmanually-created-invoice-payment-problems%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 3 replies - 1 through 3 (of 3 total) * Thread Starter [corbindoak](https://wordpress.org/support/users/corbindoak/) * (@corbindoak) * [4 years, 1 month ago](https://wordpress.org/support/topic/manually-created-invoice-payment-problems/#post-15503827) * I am really hopeful that someone will be able to help me with this * Plugin Support [Raif Deari](https://wordpress.org/support/users/rdeari/) * (@rdeari) * [4 years, 1 month ago](https://wordpress.org/support/topic/manually-created-invoice-payment-problems/#post-15505214) * Hi [@corbindoak](https://wordpress.org/support/users/corbindoak/) ! * Can you please disable any caching plugins and any server-side caching on your site and try again? * If the issue persists can you please share a link with us to one of your payments that is getting that error? * Thread Starter [corbindoak](https://wordpress.org/support/users/corbindoak/) * (@corbindoak) * [4 years, 1 month ago](https://wordpress.org/support/topic/manually-created-invoice-payment-problems/#post-15507523) * Hello, I disabled the caching plugin I was using and the issue still happens. Here is a link to a payment that takes me to “Your Cart is Currently Empty” instead of the login page. * [https://www.oceanbluehi.com/checkout/order-pay/213/?pay_for_order=true&key=wc_order_HevX5FMHQjyYk](https://www.oceanbluehi.com/checkout/order-pay/213/?pay_for_order=true&key=wc_order_HevX5FMHQjyYk) Viewing 3 replies - 1 through 3 (of 3 total) The topic ‘Manually created invoice payment problems’ is closed to new replies. * ![](https://ps.w.org/woocommerce-payments/assets/icon-256x256.png?rev=3234740) * [WooPayments: Integrated WooCommerce Payments](https://wordpress.org/plugins/woocommerce-payments/) * [Frequently Asked Questions](https://wordpress.org/plugins/woocommerce-payments/#faq) * [Support Threads](https://wordpress.org/support/plugin/woocommerce-payments/) * [Active Topics](https://wordpress.org/support/plugin/woocommerce-payments/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/woocommerce-payments/unresolved/) * [Reviews](https://wordpress.org/support/plugin/woocommerce-payments/reviews/) * 3 replies * 2 participants * Last reply from: [corbindoak](https://wordpress.org/support/users/corbindoak/) * Last activity: [4 years, 1 month ago](https://wordpress.org/support/topic/manually-created-invoice-payment-problems/#post-15507523) * Status: resolved