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  1. dougwilds
    Member
    Posted 1 year ago #

    I have manually set up a user because they couldn’t/wouldn’t use Paypal and the system resets them from being a paid subscriber to a free subscriber. Any ideas on why it’s doing this?

    https://wordpress.org/plugins/s2member/

  2. Cristian Lavaque
    Member
    Plugin Contributor

    Posted 1 year ago #

    I'd make sure logging is enabled first. WP Admin -> s2Member -> Log Files

    Please verify that the PayPal integration is complete and correct. http://www.youtube.com/watch?v=SvZxEQjezfY&list=PL8gPolqFnYqsPh9Y0TCjvwLkKuby29SYg

    If you haven't yet, you could do these: http://www.s2member.com/kb/common-troubleshooting-tips/

  3. dougwilds
    Member
    Posted 1 year ago #

    I didn't set the user up to use paypal. They WONT use it. Refuse to use paypal. They weer manually set up as a paid subscriber. The system reset them to a free subscriber.
    There is no need for this user to interface with paypal. The PayPal integration for every other user works fine as long as they go through the system

  4. Cristian Lavaque
    Member
    Plugin Contributor

    Posted 1 year ago #

    Okay. When you edited that user, then, did you set his role to the s2Member Level he should have? Did you save the profile after the change?

    Did you add an EOT time to his profile? s2Member would only demote him to Subscriber on EOT. Does the Admin Notes box mention a demotion?

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