Title: Manual Refresh Rules Fail
Last modified: September 13, 2021

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# Manual Refresh Rules Fail

 *  Resolved [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/)
 * (@daphnetalbot)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/)
 * Hi, I have several sites that show the rules did not refresh. When I try to manually
   refresh the rules, this error shows:
    Rule Update Failed No rules were updated.
   Please verify your website can reach the Wordfence servers. I think I set the
   following IPs to whitelists but am not sure: 44.239.130.172 44.238.191.15 35.155.126.231
   54.68.32.247 44.235.211.232 54.71.203.174 I tried to submit a premium support
   ticket but even though I was logged in, I was unable to get to the support form.
   Can you help? Thanks, Daphne
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmanual-refresh-rules-fail%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 8 replies - 1 through 8 (of 8 total)

 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14867231)
 * Hello [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) and 
   thanks for reaching out to us!
 * If you’re a **Premium Wordfence Customer**, I recommend opening a support ticket
   at [https://support.wordfence.com](https://support.wordfence.com). They will 
   be able to assist you faster and more efficiently.
 * You can also access premium support via the **Help** menu item in the plugin,**
   Help** link on the plugin’s **Dashboard** page, on our [documentation homepage](https://www.wordfence.com/help/)
   or via the **HELP** link in the footer of all wordfence.com pages.
 * If you have any issues, let me know!
 * Thanks again!
 *  Thread Starter [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/)
 * (@daphnetalbot)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14867244)
 * I tried the support link but cannot get to the form. It just gives me help files.
   Is there something wrong or has the form been turned off?
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14867430)
 * Try emailing presales @ wordfence . com with your issue as the subject. I will
   find it and move it into our support queue.
 * Let me know once you have sent it!
 * Thanks again!
 *  Thread Starter [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/)
 * (@daphnetalbot)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14867501)
 * Hi,
 * Thank you for the email and offer to escalete. There was something serverside
   causing this that has been resolved.
 * Thanks again,
    Daphne
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14867571)
 * That’s great news!
 * Glad you got it resolved!
 *  [callerpatty](https://wordpress.org/support/users/callerpatty/)
 * (@callerpatty)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14870680)
 * Hi [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/) – could
   you tell me what you had to fix serverside for this issue? we are experiencing
   some of the same issues.
 * Thank you!
 *  Thread Starter [daphnetalbot](https://wordpress.org/support/users/daphnetalbot/)
 * (@daphnetalbot)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14871108)
 * Hi,
 * The server uses PLESK. Per the company maintaining the servers:
    “Plesk premium
   antivirus setting was wrong.”
 * They didn’t say what was wrong but they changed the settings which freed up server
   resources, allowing wordfence to run.
 * Daphne
 *  Plugin Support [WFAdam](https://wordpress.org/support/users/wfadam/)
 * (@wfadam)
 * [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14871197)
 * [@callerpatty](https://wordpress.org/support/users/callerpatty/) If you want 
   to open a new thread, I would be happy to assist you with your issue!
 * Thanks for providing that again [@daphnetalbot](https://wordpress.org/support/users/daphnetalbot/)

Viewing 8 replies - 1 through 8 (of 8 total)

The topic ‘Manual Refresh Rules Fail’ is closed to new replies.

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 * 8 replies
 * 3 participants
 * Last reply from: [WFAdam](https://wordpress.org/support/users/wfadam/)
 * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/manual-refresh-rules-fail/#post-14871197)
 * Status: resolved