Support » Plugin: Stats » Manual installation of Stats unsuccessful

  • Resolved Erin


    I installed the Stats plugin from my wordpress dashboard, but it isn’t working and under the Settings, the message “please install the stats plugin and follow the instructions it presents:” is displayed.

    I followed the link, followed the instructions for the manual install, returned to the plugin settings in WordPress, but the error message is still there. I’ve refreshed the page, de-activated and re-activated the plugin, but nothing seems to get it working. It never even gets to the step where it asks for my API key.

    I’ve searched but haven’t seen anyone else discussing this installation problem. Any ideas how I can get stats to work?

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  • Plugin Author Andy Skelton



    I don’t know where the text “follow the instructions it presents” is coming from. What did you install that gave that message? Where did you get it?

    Maybe you have some other stats-related plugins. Sometimes you can narrow down the problem by disabling other plugins.



    Thanks Andy. The error text was on the Settings page of WPSD. I just gave up for a few days, then came back and reactivated the plugin and it let me put in my API key and seems to be working fine now. Who knows!

    Thanks again for the response!

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