Title: Manual extraction error
Last modified: May 9, 2019

---

# Manual extraction error

 *  Resolved [germanmazza](https://wordpress.org/support/users/germanmazza/)
 * (@germanmazza)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/manual-extraction-error/)
 * Hello, Manual extraction is not working. In ver 1.2 manual extraction was manual
   at all.
    Now in 1.3.12 manual extraction attempts to extract something ¿? I end
   up having an open_basedir error:
 * Server Code: 200
    Message: SplFileInfo::isFile(): open_basedir restriction in
   effect. File(/var/home/mazzafer/public_html/..) is not within the allowed path(
   s): (/var/home/mazzafer/public_html:/usr/lib/php:/usr/local/lib/php:/tmp)

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/manual-extraction-error/#post-11514003)
 * Hey [@germanmazza](https://wordpress.org/support/users/germanmazza/)
 * Thanks for the feedback! There are a few items in the FAQ that may provide a 
   solution to this issue, this one may get you going.
 *     – What is PHP Open Base Dir or “open_basedir restriction in effect”?
       –
   [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-065-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-065-q)
 * Let me know if this helps~
 *  Thread Starter [germanmazza](https://wordpress.org/support/users/germanmazza/)
 * (@germanmazza)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/manual-extraction-error/#post-11515272)
 * This is big issue with some hosting providers:
    [https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-065-q](https://snapcreek.com/duplicator/docs/faqs-tech/#faq-trouble-065-q)
 * Why manual extraction doesnt work like in 1.2?
 *  1.3 brings issues instead of solutions?
 *  [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * (@corylamleorg)
 * [6 years, 11 months ago](https://wordpress.org/support/topic/manual-extraction-error/#post-11517823)
 * Hey [@germanmazza](https://wordpress.org/support/users/germanmazza/)
 * If you want to submit a [support ticket](https://snapcreek.com/ticket) for this
   issue we can have a closer look at your setup. Please provide a link to this 
   thread when submitting the ticket.
 * Thanks~

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Manual extraction error’ is closed to new replies.

 * ![](https://ps.w.org/duplicator/assets/icon-256x256.png?rev=2906985)
 * [Duplicator - Backups & Migration Plugin - Cloud Backups, Scheduled Backups, & More](https://wordpress.org/plugins/duplicator/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/duplicator/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/duplicator/)
 * [Active Topics](https://wordpress.org/support/plugin/duplicator/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/duplicator/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/duplicator/reviews/)

 * 3 replies
 * 2 participants
 * Last reply from: [Cory Lamle](https://wordpress.org/support/users/corylamleorg/)
 * Last activity: [6 years, 11 months ago](https://wordpress.org/support/topic/manual-extraction-error/#post-11517823)
 * Status: resolved