Title: Manual Cancel Problem
Last modified: December 8, 2020

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# Manual Cancel Problem

 *  Resolved [weirdoz](https://wordpress.org/support/users/weirdoz/)
 * (@weirdoz)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/)
 * If I cancel an order that was ordered by prepayment (stock will be reduced at
   checkout), the stock will be replenished correctly. If I now send a “save order
   and send email” “cancelled”, the stock is reduced again as if I had never cancelled.
   Status remains to reduced, of course.
    Similar problem with an unpaid PayPal 
   Checkout, here the stock is only reduced when the payment process is finished.
   So if a PayPal order listed as “pending payment” is manually cancelled by me,
   the system reduces the stock when sending the info mail to the user. This was
   not the case until mid-November, I can’t say exactly which version ran until 
   then, but I did some updates in between. These bugs can be found in the 4.7.0
   as well as in the 4.7.1 Both run under WP 5.5.3

Viewing 5 replies - 1 through 5 (of 5 total)

 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13759686)
 * Hi there!
 * Thanks for reaching out!
 * I can’t replicate the issue on my test site with the latest WooCommerce core.
 * Can you please share a screenshot of the order notes for a few affected orders?
 *  Thread Starter [weirdoz](https://wordpress.org/support/users/weirdoz/)
 * (@weirdoz)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13782497)
 * Hi Elvira K, thx for answering, sorry for the delay.
    I have found how to reproduce
   it on my system. When a customer completes an order with bank transfer/advance
   payment, the system reduces the stock by the ordered quantity. Now when I manually
   cancel the order, the stock is correctly raised again by the value of the order.
   If I now press the actualize button a second time in order/actions, the stock
   is reduced again. Pressing the button a third time has no effect anymore. Her
   is a pic of it [https://ibb.co/MGQsygt](https://ibb.co/MGQsygt)
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13785557)
 * Hi there [@weirdoz](https://wordpress.org/support/users/weirdoz/),
 * Thanks for getting back to us!
 * > If I now press the actualize button a second time in order/actions, the stock
   is reduced again.
 * Can you please advise which action is that exactly? I have only the following
   actions on my site:
 * 
    Link to image: [https://d.pr/i/QAHx19](https://d.pr/i/QAHx19)
 * Can you please share a screenshot of yours? Can this action be added by another
   plugin?
 *  Thread Starter [weirdoz](https://wordpress.org/support/users/weirdoz/)
 * (@weirdoz)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13785847)
 * Yes, it‘s exactly that button. You can also press it without choosing any action.
 *  [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * (@treibalen)
 * [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13785951)
 * Hi there [@weirdoz](https://wordpress.org/support/users/weirdoz/),
 * Good catch!
 * I was able to replicate the issue and reported it to our developers as a bug:
   [https://github.com/woocommerce/woocommerce/issues/28585](https://github.com/woocommerce/woocommerce/issues/28585)
 * You can receive updates for this issue by:
 * 1) creating an account on GitHub.com by clicking the **Sign Up** button: [https://d.pr/i/mq0iGS](https://d.pr/i/mq0iGS)
 * 2) clicking the **Subscribe** button: [https://d.pr/i/QhPDlK](https://d.pr/i/QhPDlK)
 * Since this bug report is public, please follow it to receive the latest updates.
   Meanwhile, I’ll close the thread.
 * Thank you for reporting it! Enjoy the rest of your day and stay safe!

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Manual Cancel Problem’ is closed to new replies.

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 * 5 replies
 * 2 participants
 * Last reply from: [Elvira K.](https://wordpress.org/support/users/treibalen/)
 * Last activity: [5 years, 5 months ago](https://wordpress.org/support/topic/manual-cancel-problem/#post-13785951)
 * Status: resolved