Support » Plugin: UpdraftPlus WordPress Backup Plugin » Manual backups not functioning after 5.6 update

  • Resolved Ate Up With Motor

    (@ate-up-with-motor)


    Hi,

    I just updated my sites to WordPress 5.6. This appears to have created some kind of issue with UpdraftPlus.

    When I go to the UpdraftPlus backup and restore tab, it now shows me:

    “Are you sure that you wish to remove this backup set from UpdraftPlus?
    [] Also delete from remote storage”

    ABOVE the backup scheduler. Below that, the options for backing up the database and/or files, which previously appeared only after pressing the Backup Now button, are displayed inline.

    However, if I click the Backup Now button, nothing happens at all, regardless of which settings I check or uncheck.

    I was definitely not having this issue prior to the 5.6 update — in fact, I just backed up all the sites immediately prior to the update process, and had done so at least twice earlier today — but it occurred immediately afterward, on all three of my sites.

    (If it seems relevant for troubleshooting purposes, I normally only access the administrative dashboard through Mozilla Firefox, of which I currently have v83.0 x64.)

    • This topic was modified 4 months, 1 week ago by Ate Up With Motor. Reason: browser clarification
Viewing 11 replies - 1 through 11 (of 11 total)
  • Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    I also use WP-Optimize (currently 3.1.4), which includes a checkbox to trigger a database backup using UpdraftPlus prior to running a database optimization. I just noticed above that checkbox on the WP-Optimize dashboard, it now displays the last UpdraftPlus log message, which it didn’t previously do (and which there’s no reason for it to do).

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please can you confirm you have the latest version of UpdraftPlus (1.16.41)?

    Please could you also send us a copy of the full backup log?
    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    Hi,

    Yes, I definitely have 1.16.41.

    As for backup logs, the issue since the 5.6 update is that the UI is displaying incorrectly and I cannot initiate any manual backups. Therefore, there are no logs showing the problem — pressing “Backup Now” has no effect other than causing the button to briefly flash. No backup is initiated, and no log is generated. (Scheduled backups appear to be continuing as normal, but I cannot initiate any type of manual backup.)

    I looked at the log for the most recent scheduled backups, and for the last manual backup I took prior to the update to WordPress 5.6. I don’t use Dropbox or Pastebin, but none of those logs showed any warnings or errors of any kind.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Can you try temporarily deactivating all the other plugins installed and see if you experience the same issue still?

    Regards,
    Bryle

    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    After some trial and error deactivating and reactivating plugins, the issue appears to be related to Yoast SEO. If I deactivate that plugin, manual backups again function as they should (although the last UpdraftPlus log message still appears in the WP-Optimize database optimization tab, which I don’t think it did before). If I reactivate Yoast SEO, the problem recurs.

    I have also started a thread on their support forum. I have no idea how the 5.6 update could cause a conflict between Yoast SEO and UpdraftPlus, but that appears to be the situation.

    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    Okay, this is very weird. I have three sites; on two of them, deactivating Yoast SEO causes the problem to stop. That is NOT true on the third.

    On the third site, deactivating or activating Yoast SEO has no effect on this issue. However, deactivating WP Accessibility Helper (https://wordpress.org/plugins/wp-accessibility-helper/) causes the backup issue to cease, and reenabling that plugin causes it to resume.

    I also use WP Accessibility Helper on the other two sites, but there, it does not appear to be affecting this issue. (Deactivating or reactivating it does not impact UpdraftPlus UI or behavior on those sites.)

    I’m not jumping in on Ate Up With Motors thread I will start a separate one but just wanted to say I’m having the same issue on one of my sites – no yoast -no accessibility plugin.

    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    After further testing, I had the following experience:

    On one site (let’s call it “Site B” for reference), I initially tried deactivating all plugins except UpdraftPlus and then reactivating the others one by one to see when the issue recurred. Initially, this was when I reactivated Yoast SEO: Manual backups were working and the UI was displaying normally up to that point, but when I reactivated Yoast SEO, the problem recurred. When I deactivated Yoast SEO again, UpdraftPlus went back to normal behavior. WP Accessibility Helper, which I had reactivated earlier in the process, remained active and did not cause the issue with manual backups.

    Following a brief and unhelpful exchange with Yoast SEO on their support forum, I subsequently tried deactivating all plugins except UpdraftPlus and Yoast SEO on Site B and also switching that site to the 2021 default theme. The UpdraftPlus problem did not recur in this configuration. When I reactivated the other plugins, this time, the problem recurred when I reactivated WP Accessibility Helper. This time, activating or deactivating Yoast SEO had no effect; deactivating WP Accessibility Helper temporarily rectified the problem. On my first troubleshooting go-round on Site B, it was the other way around. The two attempts were a couple of hours apart and there were no updates or configuration changes during that time. Switching back to my normal theme had no apparent effect.

    Why the problem would occur first upon activation of one plugin and later on a different one is mystifying to me. I haven’t the first clue what’s going on, but it’s very odd.

    I have EXACTLY the same problem – Yoast prevents manual backups with Updraft – but I don’t have any accessibility plugins installed.
    (Long ago I had Userway, and there may be residual code as it’s hard to uninstall; but I don’t think that’s an issue.)

    • This reply was modified 4 months, 1 week ago by BiancaSeda. Reason: spelling - Yost to Yoast
    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    I have installed the latest 1.16.42 update of UpdraftPlus on all three sites, and unfortunately the issue I’m experiencing remains as I previously described.

    Thread Starter Ate Up With Motor

    (@ate-up-with-motor)

    WP Accessibility Helper released an updated during the night, which I installed on all three sites. Since doing so, I am again able to manually back up without first disabling any other plugins.

    I still have no explanation for what the issue is/was, and this obviously doesn’t help @biancaseda or @jobaxxl, who don’t use that plugin. Perhaps there are core changes with 5.6 that are affecting how certain plugin code interacts — I have the feeling things are now held together with sticky tape and string.

Viewing 11 replies - 1 through 11 (of 11 total)
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