Support » Plugin: Online Backup for WordPress » Manual backup timing out

  • Resolved pegasus1112


    Since recently upgrading to version 2.2.13 I’ve tried doing a maual/download backup, but it seems to abort. Here’s the error message I get every time:

    The backup timed out too many times and no progress was made on any attempt. Your server may be running extremely slow at this time – try scheduling the backup during a quieter period.

    Bear in mind the whole process takes place in under 1 minute before it returns this. I’m not aware of the site I’m backing up being unusually slow, and I have successfully backed up this site several times in the past (all were manual/download).

    Thanks in advance for the help. 🙂

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Online Backup


    Hi pegasus,

    Can you install our diagnostics version and see if that is any better? And provide us with the trace log if not:

    You can download it here:

    You’ll need to Deactivate and Delete the plugin you’ve already got installed (please note it will lose your settings, sorry). Then you go to Plugins, then click Add New at the top, click the Upload option and then upload the ZIP file above.

    It will look like the usual plugin but will create a file called trace.log at /wp-content/plugins/wponlinebackup-423-tracing/trace.log
    Please run an online backup and reproduce the problem. The log will have some file names and paths inside but nothing any more sensitive than that.

    You can email your blog URL to support “at” and we can try to access the trace.log in our web browser and see what’s happening. Or you could download it via FTP, compress it, and email it.
    We can then investigate. Let me know if you aren’t sure on any of the above.


    Thanks for replying, Driskell. Is there a way I can install it directly from WordPress > Plugin > Add New rather than installing it manually? When I do a search for “online backup” from Add New, it only comes up with the regular plugin.

    Plugin Author Online Backup


    Hi Pegasus,

    Unfortunately no. It must be installed manually.


    Okay, thanks Jason. I’ll have to try this tomorrow morning when I have time. I’ll let you know how I make out. Many thanks!

    Done. I’ve sent the trace file to your email address. Thanks for the help! 🙂

    Plugin Author Online Backup


    Hi Pegasus1112,

    It seems that PHP is limited on memory and it’s running out. We’ll adjust the memory detection in the plugin in a future version to better anticipate this.

    Please uninstall the tracing version and install the normal version again. You’ll need to reconfigure it I’m afraid.

    Then please go to General Settings. The address bar of your browser will say:

    You just need to change this URL to the same thing but ending in “advanced” instead of “settings” as such:

    On this special page, leave everything else as it is, but look for “max_block_size”.

    This is the amount of memory the plugin will use during backup, and is automatically calculated (thus we can improve the calculation in future version)

    What you need to do is just tick the box next to it (which then tells the plugin, don’t calculate it, use what we say instead), and then edit the value so instead of 8388608, it says something like 5000000 (that’s 6 zeros.) Then click Save Advanced Settings.

    If you still get timeouts, drop it more, but don’t go any lower than 1000000. Let us know if it has problems even this low.



    Hi Jason,

    Yes, this worked! Thank you so much. I’m glad this will lead to further improvement of your already fabulous plugin. Many thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
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