Support » Plugin: MANGOPAY WooCommerce » Mangopay + WC Vendors KYS not valid

  • We use your plugin together with WC Vendors connection. But we have a problem with the validation KYC. When a user uploads his data he gets the message: “Something went wrong (no validation asked)”.

    The document is still sent to Mangopay. The status at Mangopay remains “Created”. Actually this should be changed to “Validation asked”. Mangopay support told us that the problem is not coming from Mangopay.

    Can you please help us with this?

    The page I need help with: [log in to see the link]

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