Mandrill Reports under the Dashboard admin menu (10 posts)

  1. shazahm1
    Posted 1 year ago #

    The report on this page do not update. They seem to be stuck on the numbers created when I first looked at the page. The Dashboard widget seems to be updating fine.

    Is there a transient I can delete from the db or something?


  2. MC_Will
    Plugin Author

    Posted 1 year ago #

    hmm... There is: wpmandrill-stats. And there's also a persistent option with the same name used as a backup.

    There seems to be a problem that prevent it to get updated but I've been unable to reproduce it :(

    The transient (and the persistent backup option) is supposed to be updated every hour by wpMandrill::saveProcessedStats()

    My best guess is that the plugin is showing the persistent backup option and somehow it never gets updated. If that's the case, there are two possible situation happening here: Either the 'cron hook' is not getting called (wpm_update_stats) or wpMandrill::GetProcessedStats() is returning an empty variable.

    And I can't reproduce either of these scenarios. Can you describe a little bit your setup please? Host OS/version? Web server/version? Wp/version? wpMandrill/version?

    You can send me email to will *at] mailchimp *dot] com if you want.

  3. shazahm1
    Posted 1 year ago #

    Hi Will,

    My first attempt to update the stats; I used WP Control to manually run the cron. Didn't work. I'm fairly certain my cron are firing because my site is fairly active.

    My second attempt to update the stats; I queried the options table for LIKE "%mandril%" and deleted the wpmandrill-stats option. There wasn't a transient. I assume that is because I had just run the cron manually. This successfully updated my stats. My guess is that wpmandrill-stats is the persistent backup you mentioned.

    When I query the db now, there is a transient.

    I check again in a few hours to see if the page stas are updating.

    Here's my info:

    WordPress Version:        3.6.1
    Multisite:                No
    Permalink Structure:      /%year%/%monthnum%/%day%/%postname%/
    Active Theme:             Striking 5.2.1
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    WP-Syntax: 1.0
    WP Crontrol: 1.2.2
    wpMandrill: 1.32
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    WP Smush.it:
  4. shazahm1
    Posted 1 year ago #


    I've determined that the cron is running, but the stats are not updating. After the cron runs, the transient is removed so the stats must be loading from wpmandrill-stats. So would that mean that wpMandrill::GetProcessedStats() is returning an empty variable?

  5. MC_Will
    Plugin Author

    Posted 1 year ago #

    Hi shazahm1,

    We found something that needs to be tweaked in the Mandrill side of things that is making the stats updating process to fail for some accounts.

    Once tuned all affected wpMandrill installations *should* start working automatically as expected.

    I'll post an update here once it's deployed.

  6. MC_Will
    Plugin Author

    Posted 1 year ago #

    By the way... thanks a lot for helping us debug this elusive bug!

  7. shazahm1
    Posted 1 year ago #

    Great news!

  8. mgibbs189
    Posted 1 year ago #

    Any updates here?

  9. Jeri
    Posted 1 year ago #

    Hi, any updates here?

    The stats in the wordpress dashboard is up to date whereas the content in the Dashboard > Mandrill Reports show no stats at all.

  10. MC_Will
    Plugin Author

    Posted 1 year ago #

    Sorry for the delay,

    We've been unable to replicate the problem so we've released a new version that will add new log messages to your wp log file.

    Please, list them here.

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