Title: Manage Subscriptions Link Error
Last modified: August 30, 2016

---

# Manage Subscriptions Link Error

 *  Resolved [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/)
 * I placed a hyperlinked “{sp-manage-subscription-url}”, without the quotes, into
   the page footer of a template. This shows up correctly in the resulting email,
   however, when clicked, it opens a Manage Subscraptions page with the [sendpress@example.com](https://wordpress.org/support/topic/manage-subscriptions-link-error/sendpress@example.com?output_format=md)
   email address, instead of to email address for the user in question.
 * Have I overlooked some kind of setting or is this an error? I tried to scan the
   support area going back two years to no avail. Anyone with an idea?
 * Otherwise, I really like this plugin. Many thanks for any help that may come 
   of this request.
 * [https://wordpress.org/plugins/sendpress/](https://wordpress.org/plugins/sendpress/)

Viewing 15 replies - 1 through 15 (of 18 total)

1 [2](https://wordpress.org/support/topic/manage-subscriptions-link-error/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/manage-subscriptions-link-error/page/2/?output_format=md)

 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628570)
 * did you click on the link from an e-mail that was sent to a subscriber or from
   a test email?
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628589)
 * Directly from the email that came to my test mailbox. Interestingly enough, the{
   sp-unsubscribe-url} link within the same email works just fine. The page that
   loads has the proper email address.
 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628594)
 * Test emails show the example data because the test email isn’t sent to a user
   on the e-mail list.
 * When the e-mail goes out to all the users on the list, we generate a special 
   token that allows the unsubscribe page to load that users data and their subscriptions
   so they can manage their account.
 * hopefully that helps 🙂
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628598)
 * My apologies for not understanding the question. The emails in question were 
   not as a result of testing the plugin mailing function, but, from generating 
   an actual mail comprised of a template, subscription list and users. This is 
   a “test” only in the sense that I am testing the plugin functionality itself,
   not its ability to perform a basic mail function.
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628602)
 * In case this helps, the unsubscribe link has
 * > sendpress/eyJpZCI6IjIiLCJyZXBvcnQiOiIxNzEiLCJ2aWV3IjoidHJhY2tlciIsInVybCI6IntzcC11bnN1YnNjcmliZS11cmx9In0/
 *  appended to the site URL and the manage subscriptions link has
 * > sendpress/eyJpZCI6IjIiLCJyZXBvcnQiOiIxNzEiLCJ2aWV3IjoidHJhY2tlciIsInVybCI6Imh0dHA6XC9cL2hvbHlob3N0Lm5ldFwvbWFuYWdlLXN1YnNjcmlwdGlvbnNcLz9zcG1zPWV5SnBaQ0k2TUN3aWRtbGxkeUk2SW0xaGJtRm5aU0o5In0/
 *  appended.
 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628604)
 * ok so in the e-mail the link works correctly, is the right?
 * Where are you clicking on the link when it results in the page showing the example
   information?
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628608)
 * After generating a mailing from a list of subscribers and receiving the emails
   in my mailboxes, I click on the {sp-unsubscribe-url} link within the received
   message to test, then, I click on {sp-manage-subscription-url} within the same
   message.
    {sp-unsubscribe-url} loads the page to my browser with a correct email
   address for the subscriber in question. {sp-manage-subscription-url} loads a 
   page to my browser with the example.com address. If you need to have the contents
   for each link, I can pass them on, minus the actual site name. I would not want
   to expose my real email address to the public who may try to load those pages.
 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628611)
 * Can you create a list with the email addresses below and send us your newsletter?
   We can take a look at what we receive and hopefully be able to diagnose any issues.
 * [jared@sendpress.com](https://wordpress.org/support/topic/manage-subscriptions-link-error/jared@sendpress.com?output_format=md)
   
   [josh@sendpress.com](https://wordpress.org/support/topic/manage-subscriptions-link-error/josh@sendpress.com?output_format=md)
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628612)
 * Might have some help for you:
 * {sp-unsubscribe-url} yields this string –
 * {“id”:”2″,”report”:”171″,”view”:”tracker”,”url”:”{sp-unsubscribe-url}”}
 * and {sp-manage-subscription-url} yields this string –
 * {“id”:”2″,”report”:”171″,”view”:”tracker”,”url”:”http:\/\/holyhost.net\/manage-
   subscriptions\/?spms=eyJpZCI6MCwidmlldyI6Im1hbmFnZSJ9″}
 * Something very different between them.
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628620)
 * The ?spms= string breaks out to –
 * {“id”:0,”view”:”manage”}
 * It would seem like the “id”:0 may be incorrect. Perhaps “id”:171 would be more
   appropriate?
 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628621)
 * the unsubscribe and manage subscription are very different. The first unsubscribes
   the user from the list that e-mail was sent to, and the manage subscription lets
   the user manages all their subscriptions.
 * we set id to 0 when there is no user identified. We do this so we can then load
   the page with example data so an admin can see what the form will look like for
   their users.
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628628)
 * > we set id to 0 when there is no user identified.
 * Hmmm. Why is no user identified for this link? In the email from which it is 
   extracted, two lines up is is a link that seems to be fine. Same email.
 * Have I missed a setting somewhere that would allow the manage link to work correctly?
 *  Plugin Author [Jared Harbour](https://wordpress.org/support/users/jaredharbour/)
 * (@jaredharbour)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628630)
 * Are you just extracting the url from the email and going to the page in your 
   browser?
 * If you just visit that page you will only ever get the example data. it needs
   a valid “spms” string on the url so we can load a users correct information.
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628631)
 * I am clicking on the link in the email. That, in turn, results in a new tab opening
   in my browser.
 * I am going to set up a the two emails you offered privately and generate a mailing.
 *  Thread Starter [smyt](https://wordpress.org/support/users/smyt/)
 * (@smyt)
 * [10 years, 7 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/#post-6628638)
 * Added the two addresses and generated a Wednesday Meeting mailing. You should
   have it. My own address was on the mailing, also, and the manage link is broken
   in that message.

Viewing 15 replies - 1 through 15 (of 18 total)

1 [2](https://wordpress.org/support/topic/manage-subscriptions-link-error/page/2/?output_format=md)
[→](https://wordpress.org/support/topic/manage-subscriptions-link-error/page/2/?output_format=md)

The topic ‘Manage Subscriptions Link Error’ is closed to new replies.

 * ![](https://ps.w.org/sendpress/assets/icon.svg?rev=979185)
 * [SendPress Newsletters](https://wordpress.org/plugins/sendpress/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/sendpress/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/sendpress/)
 * [Active Topics](https://wordpress.org/support/plugin/sendpress/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/sendpress/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/sendpress/reviews/)

## Tags

 * [manage subscriptions](https://wordpress.org/support/topic-tag/manage-subscriptions/)

 * 18 replies
 * 3 participants
 * Last reply from: [itdoug](https://wordpress.org/support/users/itdoug/)
 * Last activity: [10 years, 5 months ago](https://wordpress.org/support/topic/manage-subscriptions-link-error/page/2/#post-6628887)
 * Status: resolved