Support » Plugin: Product Feed PRO for WooCommerce » Manage Feeds Page Error 500

  • Resolved steveo2000

    (@steveo2000)


    Have an error 500 every time I attempt to access the manage feeds page.

    Here is the error log:

    2017/07/03 14:30:37 [error] 9413#0: *163050 FastCGI sent in stderr: “PHP message: PHP Parse error: syntax error, unexpected end of file in /www/sia_153/public/wp-content/plugins/woo-product-feed-pro/pages/admin/woosea-manage-feed.php on line 181” while reading response header from upstream

    PHP7.1

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author AdTribes.io Development Team

    (@jorisverwater)

    @steveo2000 thanks for trying out our plugin, my apologies for the problems you are experiencing with it.

    Although I cannot reproduce the issue on my side I have an idea what could be causing it so I have just quickly released a new version of the plugin (1.0.7) that ‘could’ fix it. Could you update to the new version and let me know if it fixes your problem?

    Many thanks,
    Joris

    Thread Starter steveo2000

    (@steveo2000)

    No this is the same result.

    Error log:

    2017/07/03 15:12:35 [error] 9413#0: *165027 FastCGI sent in stderr: “PHP message: PHP Parse error: syntax error, unexpected end of file in /www/sia_153/public/wp-content/plugins/woo-product-feed-pro/pages/admin/woosea-manage-feed.php on line 173” while reading response header from upstream, client: 62.31.39.57, server: my.domain.com, request: “GET /wp-admin/admin.php?page=woosea_manage_feed HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.1-fpm-sia.sock:”, host: “my.domain.com”, referrer: “https://my.domain.com/wp-admin/plugins.php”
    2017/07/03 15:12:36 [error] 9413#0: *165027 readv() failed (104: Connection reset by peer) while reading upstream, client: 62.31.39.57, server: my.domain.com, request: “GET /wp-admin/admin.php?page=woosea_manage_feed HTTP/1.0”, upstream: “fastcgi://unix:/var/run/php7.1-fpm-sia.sock:”, host: “my.domain.com”, referrer: “https://my.domain.com/wp-admin/plugins.php”

    Also in debugger console:

    GET https://my.domain.com/wp-admin/admin.php?page=woosea_manage_feed 500 ()
    admin.php?page=woosea_manage_feed:160 GET https://my.domain.com/wp-content/plugins/woo-product-feed-pro/js/Chart.bundle.js?ver=1
    admin.php?page=woosea_manage_feed:161 GET https://my.domain.com/wp-content/plugins/woo-product-feed-pro/js/Chart.bundle.min.js?ver=1
    load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:9 JQMIGRATE: Migrate is installed, version 1.4.1
    admin.php?page=woosea_manage_feed:160 GET https://my.domain.com/wp-content/plugins/woo-product-feed-pro/js/Chart.bundle.js?ver=1
    admin.php?page=woosea_manage_feed:161 GET https://my.domain.com/wp-content/plugins/woo-product-feed-pro/js/Chart.bundle.min.js?ver=1 404 ()
    woosea_manage.js?ver=1:29 Uncaught TypeError: $(…).dialog is not a function
    at HTMLDocument.<anonymous> (woosea_manage.js?ver=1:29)
    at i (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)
    at Function.ready (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)
    at HTMLDocument.K (load-scripts.php?c=1&load[]=jquery-core,jquery-migrate,jquery-ui-core,jquery-ui-widget,jquery-ui-mo…:2)

    Plugin Author AdTribes.io Development Team

    (@jorisverwater)

    @steveo2000 thanks for your quick reply and testing of the new release. It took me some researching on Google finding out what caused it but I think I fixed it (PHP > 7 is a bit stricter in some ways) and just released a new version 1.0.8 that should get rid of the issue.

    Many thanks again for taking the time to report this bug back to me, it helps us to improve our plugin. Its greatly appreciated.

    Best,
    Joris

    I also get a 502 error on the Manage Feeds Page. My guess is it might be related to some settings on the host?

    Hi
    I am also getting a 504 Gateway Time-out nginx when attempting to create a feed.
    All plugins are updated, server is maxed to capacity

    Plugin Author AdTribes.io Development Team

    (@jorisverwater)

    @biembie,

    Thanks for reaching out, my apologies you seem to experience some issue with our plugin.

    Could you give me some more information:
    1. Have you succesfully created other feeds with our plugin?
    2. Where are you getting this error? On the manage feeds page or in the last step of the configuration of a feed?
    3. Are you running firewall / security plugins?

    Thanks,
    Joris

    Hi, thanks for the response.
    I installed the plugin on two sites and it worked on the one, but not on the other.
    the error was 504 timeput ngix.
    this was when I attempted to create a new feed.
    no further progress was made.
    It is specific to the one site only, but the server settings are the same for both site tested.

    Are you aware of any plugin conflicts?

    Plugin Author AdTribes.io Development Team

    (@jorisverwater)

    @biembie thanks for your quick reply. To answer your question, we are not aware of any current issue that could cause a 504 error. You are the first one reporting on it. We’ve had a 500 and a 502 but a 504 is new.

    A 504 error is generated most probably by the PHP max execution time limit. As you state that it works on one site but not on the other and the server settings are the same for both (are you absolutely sure? So same PHP version, same WordPress/WooCommerce version, same memory settings, etc?) it might have something to do with the amount of products in the WooCommerce store. Are there more than 15.000 in it (for the one that fails)?

    Thx
    Joris

    Hi Joris
    The site that it works on, has less than a 1000 items and the site it does not load on, has more than 5000 items.
    Yes all the server settings are the same.
    Regards

    Plugin Author AdTribes.io Development Team

    (@jorisverwater)

    @biembie really strange. I need help from you in order to solve this issue.

    Could you go to the “Manage feeds” page and add this to your URL &debug=true

    Your URL should look something like this now:
    ….wp-admin/admin.php?page=woosea_manage_feed&debug=true

    On the screen you should now see a box with a red line on the left side. Could you copy / past the content of that box and e-mail it to me to support@adtribes.io? It will help me to understand how exactly you have configured your product feeds and what the processing status of them is.

    Please do so for both of your sites.

    Thanks!
    Joris

Viewing 10 replies - 1 through 10 (of 10 total)
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