Title: Malware Scanning Hangs
Last modified: August 22, 2016

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# Malware Scanning Hangs

 *  [WordMonkey25](https://wordpress.org/support/users/wordmonkey25/)
 * (@wordmonkey25)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/malware-scanning-hangs/)
 * I’ve entered my api key. However, when I click scan in the backend the browsers
   just hangs up. On virus total it lists many failed api calls.
 * Any ideas?
 * [https://wordpress.org/plugins/better-wp-security/](https://wordpress.org/plugins/better-wp-security/)

Viewing 6 replies - 1 through 6 (of 6 total)

 *  Thread Starter [WordMonkey25](https://wordpress.org/support/users/wordmonkey25/)
 * (@wordmonkey25)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860325)
 * Should add this is on a brand new wordpress install with only a few plugins.
 *  [simon](https://wordpress.org/support/users/simonp820/)
 * (@simonp820)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860342)
 * Yep same here 🙁
 *  [iThemes Support](https://wordpress.org/support/users/ithemes-support/)
 * (@ithemes-support)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860398)
 * Hi,
 * Could you try deactivating all other plugins and let me know if this still happens?
 * Thanks,
 * Gerroald
 *  [simon](https://wordpress.org/support/users/simonp820/)
 * (@simonp820)
 * [11 years, 4 months ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860399)
 * Just FYI mine started working a few hours later. Thanks.
 *  [mattersit](https://wordpress.org/support/users/mattersit/)
 * (@mattersit)
 * [11 years, 1 month ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860506)
 * I am having the same problem as well. Have disabled plugins too.
 *  [dwinden](https://wordpress.org/support/users/dwinden/)
 * (@dwinden)
 * [11 years ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860507)
 * [https://ithemes.com/2015/07/06/important-update-on-virustotal-malware-scanning-feature-in-ithemes-security/](https://ithemes.com/2015/07/06/important-update-on-virustotal-malware-scanning-feature-in-ithemes-security/)
 * dwinden

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Malware Scanning Hangs’ is closed to new replies.

 * ![](https://ps.w.org/better-wp-security/assets/icon.svg?rev=3529351)
 * [Kadence Security – Password, Two Factor Authentication, and Brute Force Protection](https://wordpress.org/plugins/better-wp-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/better-wp-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/better-wp-security/)
 * [Active Topics](https://wordpress.org/support/plugin/better-wp-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/better-wp-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/better-wp-security/reviews/)

 * 6 replies
 * 5 participants
 * Last reply from: [dwinden](https://wordpress.org/support/users/dwinden/)
 * Last activity: [11 years ago](https://wordpress.org/support/topic/malware-scanning-hangs/#post-5860507)
 * Status: not resolved