Title: Malware Removal
Last modified: September 15, 2020

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# Malware Removal

 *  Resolved [junaidshakeel](https://wordpress.org/support/users/junaidshakeel/)
 * (@junaidshakeel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/)
 * I want to know that is there malcare security plugin is capable to remove malware
   from my active site. Because my website is under-attack and shows there is malware
   on my website by checking malcare security plugin. If yes then I’ll buy a premium
   account for malcare. If this plugin failed to clear my website from malware then
   is there any refund policy?
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fmalware-removal-4%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 4 replies - 1 through 4 (of 4 total)

 *  [bvnigel](https://wordpress.org/support/users/bvnigel/)
 * (@bvnigel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13416938)
 * Hi there,
 * Thanks for reaching out to us.
 * I see that you have upgraded and ran the cleaner.
 * It seems the site still contains some malicious folders. I have reached out to
   you over ticket.
 * Could you please respond to that?
 *  Thread Starter [junaidshakeel](https://wordpress.org/support/users/junaidshakeel/)
 * (@junaidshakeel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13418327)
 * Hi,
 * Why it again hacks after installing this plugin is there is any issue in plugin.
   Why my website is not secured by installing this plugin. As you mention this 
   plugin secure website from hackers. But no results kindly update me or have to
   do some actions? Please guide me how I can save my website from hackers?
 * Thanks,
    Junaid Shakeel,
 *  [bvnigel](https://wordpress.org/support/users/bvnigel/)
 * (@bvnigel)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13422758)
 * Hi there,
 * We have asked for FTP credentials in the ticket #60579
 * Could you please reply to that ticket so that we can inspect it?
 *  Plugin Support [amanbv](https://wordpress.org/support/users/amanbv/)
 * (@amanbv)
 * [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13500932)
 * Closing due to inactivity.

Viewing 4 replies - 1 through 4 (of 4 total)

The topic ‘Malware Removal’ is closed to new replies.

 * ![](https://ps.w.org/malcare-security/assets/icon-256x256.png?rev=3510649)
 * [MalCare WordPress Security Plugin - Firewall, Malware Scanner & Login Protection](https://wordpress.org/plugins/malcare-security/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/malcare-security/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/malcare-security/)
 * [Active Topics](https://wordpress.org/support/plugin/malcare-security/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/malcare-security/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/malcare-security/reviews/)

## Tags

 * [malware removal](https://wordpress.org/support/topic-tag/malware-removal/)
 * [premium account](https://wordpress.org/support/topic-tag/premium-account/)

 * 4 replies
 * 3 participants
 * Last reply from: [amanbv](https://wordpress.org/support/users/amanbv/)
 * Last activity: [5 years, 7 months ago](https://wordpress.org/support/topic/malware-removal-4/#post-13500932)
 * Status: resolved